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Brand Customer 1:1 Marketing Lead

Suncorp Group - Sydney, NSW

Source: uWorkin

Source: uWorkin


  • This role can be located in either Brisbane, Sydney, or Melbourne
  • 12 months opportunity

About the role

As the Brand Customer 1:1 Marketing Lead, you will define and deliver 1:1 marketing to support brand campaigns and objectives.

You will define and automate personalised, data-driven communications and integrate with lifecycle programs, where required. You’ll advise Brand Marketing teams on the best way to achieve customer and financial metrics with 1:1 customer comms.

You’ll contribute to the development of new capabilities, MVPs and future needs for 1:1 marketing, and assist with defining and automating 1:1 marketing and personalised communication programs.

More specifically you will

  • Strategic direction, delivery and implementation of effective 1:1 marketing to contribute to customer and financial objectives across brand, lifecycle, loyalty comms
  • Implement audience and trigger based programs in collaboration with broader marketing automation team
  • Lead the brand teams to develop 1:1 marketing that will support brand, financial and customer objectives
  • Development and management of test and learn programs to drive marketing effectiveness of existing customer 1:1 marketing programs
  • Develop programs to drive usage of loyalty programs and the app where required for brand activity
  • Development and management of brand bespoke retention strategies and the Outbound Channel
  • Strategic integration of Next Best Action and other key analytical models into 1:1 programs
  • Define and develop ongoing new strategic initiatives for the 1:1 Marketing Strategy
  • Lead a team of direct reports to execute key 1:1 brand activity
  • Lead the sharing of insights and experience to relevant workgroups on best practise customer lifecycle programs
  • Work collaboratively with Digital and wider Marketing Automation teams to deliver seamless customers experiences

Knowledge and Experience

  • A few years of experience in a Direct/Digital Marketing environment
  • Experience in a Direct/Digital Marketing environment
  • Experience in Direct marketing processes – including mail, OTM, online, eDM, SMS and content
  • Knowledge of the working of advertising agencies, media agencies, online suppliers, mailhouse, response management, incentive/loyalty marketing and data agencies
  • Knowledge of Marketing automation technology
  • Expert in managing and implementing 1:1 and customer lifecycle programs
  • The ability to develop actionable business opportunities from analysis of multiple datasets

Our Culture

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 17 Feb 2021 AUS Eastern Daylight Time
Applications close: 03 Mar 2021 AUS Eastern Daylight Time