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February

Automotive Product Support Specialist

PageGroup - Melbourne, VIC

Manufacturing & Industrial
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Our client is looking for an outstanding Automotive Product Specialist to join their operations team on a Temporary to Permanent Basis. They are looking for an outstanding personality who can provide excellent support to their customers by offering them the correct advice around products and technical support. This position will be in there Keysborough offices.

Client Details

Our client is an industry specialist in the automotive and manufacturing field. They have been in operation for over 100 years and have a major international footprint. This position is a temporary to permanent role that will be challenging but rewarding to the successful candidate. This is an excellent opportunity for an outstanding Customer Service Specialist to work in a large-scale organisation in a fast-paced and exciting environment.

Description

Reporting to the Technical Services Manager, your main role and responsibilities will include:

  • Inbound calls relating to customer needs, regarding spare parts and service requirements.
  • Proactively searching for product query answers, when assessing customer needs.
  • Internal liaising with Sales, Warehouse and Logistics Teams.
  • Inventory management and stock control, including re-ordering when required.
  • Responding to E-mail Queries in a timely and professional manner.

Profile

Our client is looking for a Customer Service Specialist, who can develop into a Product Specialist with the correct training and on-boarding. They are looking for a candidate who can show initiative to solve customer issues and ideally has a passion for the automotive and manufacturing industries. You will need to be able to demonstrate the ability to work effectively in a fast-paced exciting environment. Prior experience in a phone-based Customer Service in the Automotive Industry would be highly regarded; as well as someone with good problem-solving skills.

Job Offer

You would be joining a hardworking team that recognise and celebrate outstanding employees plus additional benefits of:

  • Temporary to Permanent Role.
  • Circa $70K plus superannuation.
  • Great Training and On-Boarding Program.
  • Manufacturing/Automotive Industry.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact James Stewart on +61 3 8616 6219.