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Patient And Family Experience Manager

Northern Sydney Local Health District - Sydney, NSW

Health, Medical & Pharmaceutical
Source: uWorkin

Source: uWorkin


Employment Type: Permanent Part Time
Position Classification: Health Manager Level 3
Remuneration: $57.53 - $59.59 per week
Hours Per Week: 14
Requisition ID: REQ214948

Where you'll be working
Northern Sydney’s vision is to be "leaders in healthcare, partners in community wellbeing". Our purpose is “embracing discovery and learning, building partnerships and engaging our community to deliver excellent health and wellbeing.”

What you'll be doing

The Patient & Family Experience Manager will provide a patient-centre approach to handling patient and family concerns.

Working with the Royal North Shore Hospital Executive the role will facilitate and coordinate communication between patients, support person/s, executive team, clinicians, administrative staff, or regulatory agencies to enable satisfactory resolution of patient and/or family complaints.
This position is part-time, 2 days a week.
Canidiates will need to meet the following criteria:
  • Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
  • A degree in a healthcare professional field, or equivalent work experience, or a combination of study and work experience; and recent experience in a health setting
  • Demonstrated experience in patient complaint management within a health setting driving the delivery of exceptional service and patient centred care throughout our organisation
  • Demonstrated understanding of the Open Disclosure process
  • Demonstrated high-level communication skills. Includes interpersonal, written, and verbal communication, competency in conflict resolution and empathetic customer complaint management.
  • Demonstrated ability to set objectives and targets, meet deadlines and work with minimal supervision. Demonstrated computer skills in word processing data bases and IIMS
  • Demonstrated ability to negotiate outcomes in consultation with all stakeholders
  • Demonstrated teamwork and leadership abilities

Need more information?

2) Find out more about applying for this position
For role related queries or questions contact Sharyn Rose on Sharyn.Rose@health.nsw.gov.au or 02 9462 9330

Applications Close: 3 March 2021

Sydney, NSW

Health, Medical & Pharmaceutical


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