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Consult with clients holistically across the Admission function including but not limited to implementing and rolling out a solution which consists of the only Medicare connected CRM for Aged Care that tracks revenue, funding and occupancy. This includes:

Client System Implementation

• Project management and delivery of solution.
• Data collection. Set up templates, specify requests for system and integration set up
• Data cleansing. Includes checking data for accuracy and validating and refining further with the Client
• Set up and run weekly status update meetings and track client implementation
• Conduct system testing for new set up and report back to the development to ensure the system is ready for the client to use
• Arrange user set up and conduct full Application Training
• Ensure the project is delivered to meet the timeline and budget
• Collect any additional client requests and advise actions accordingly
• Provide ongoing customer support to answer any system-related questions or user issues

BAU Delivery (Client)

• Second level support to answer client queries
• Investigate and find solutions to advise client on complex issues
• Follow up on client queries, escalate as needed
• Facilitate and support online refresher training for system users
• Run new feature demos for existing client to showcase new features as they land (short training session)
• Assist to draft up the Monthly communications for clients to improve customer engagement
• Create custom reports in Sales Force as clients request these

Tech Testing (Internal)

• UAT - ongoing testing on features (new/improvement)
• Bug investigation and testing
• Testing the new demo system (if any) etc.

BAU product management (Internal)

• Collect client ideas and input into Product Management tool (Aha!) - prioritise with team
• Manage the development cycle and track in the release (from delivery perspective).
• Update training material and the User Guide.
• Continue to refine and improve system implementation documentation
• Document and refine materials to client queries, assist the support team in responding

Skills and experience

• Degree qualified
• 3-5 years of relevant experience either in project management and/or system implementation
• Demonstrated Customer service and client management experience
• Motivated, independent, passion for problem solving
• Strong consultative approach
• Ability to work in a fast-paced environment.
• Open-minded to challenges
• Highly developed interpersonal, communication, stakeholder management, coaching and negotiation skills

Contract length: 12 months

Job Types: Full-time, Contract

Salary: $80,517.00 – $98,410.00 per year

Benefits:

• Referral program
• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor Degree (Required)

Work Eligibility:

• Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)