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1st/2nd Level Support

Balance Recruitment - Sydney, NSW

Source: uWorkin

Source: uWorkin


  • Great permanent opportunity
  • Opportunity to progress
  • Generous salary
My client, an MSP and Web Development organisation, needs another dedicated Service Desk Analyst to join their team. With business going well in 2021, they need you to provide L1 and L2 support to their clients via phone, email and the occasional on site visit. You will be part of the team responsible for Cloud Platform Services, Infrastructure, Networks, Communications, EUC and Service Delivery, all the while providing the client with the highest level of service.

In this role you will:
  • Provide 1st and 2nd level phone and email support as well as managing tickets.
  • Deploy and support Windows environments from 7 to 10 Desktop as well as Windows Servers 2008 to 2016.
  • Support MS O365 and MFA (Multi Factor Authentication), support AV Software– Webroot, backup solutions - VEEAM & Zettagrid, support Storage Solutions – OneDrive & SharePoint, support Networking Systems – WAN, LAN, WLAN, VPN and Firewalls
  • Manage Virtualised Machines in Hyper-V, VMWare and Azure VM Services.
You will bring to the role:
  • Excellent communication skills, along with the ability to connect with the client and ask the right questions.
  • At least 1-5 years’ experience in a technical customer service role as either L1 or L2 support.
  • Experience with one or more of the following: MS Windows, O365 and Azure administration, Unifi, Cisco, and Meraki (Router, Switches, Firewalls, Wireless
  • Experience in supporting infrastructure, network, communication, end user computing and help desk environment
For more information, please apply via the link to Marilyn Lennon.

Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.

Balance Recruitment