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Principal Designer - Mobile Apps

Department of Customer Service - Sydney, NSW

Source: uWorkin

Source: uWorkin


Principal Designer - Mobile Apps, Ongoing, SYDNEY - McKell

Title: Principal Product Designer - Mobile Apps
Salary: SNSW Grade 11/12 Starting at $138,830 - $167,017 base pa, plus superannuation and annual leave loading
Location: Head Office- Haymarket
Status: Temporary long term and permanent opportunities

 Join Service NSW - One of the top 10 best places to work in Australia 2019

 At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering a positive customer service experience!

 Service NSW makes it easier to access government services for people and businesses across NSW. We are looking for passionate Principal Designers to join the Digital Credentials as a Service team. We are looking for people that are keen on making a difference for citizens and businesses in NSW.

Great Initiatives

  •  No more wallets! We want to digitise every licence NSW has to offer. We delivered the NSW Digital Driver Licence in 2019 and are currently working on the NSW Photo Card but there is lots more to come!
  •  We are going above and beyond the digitisation of plastic licences and exploring exiting new opportunities to enhance the experience of, providing, holding, and checking licences and credentials in a digital world.

About Our Team:
We are creating a scalable, reliable and flexible model that will revolutionise the digital credential ecosystem for people who provide, hold and validate government credentials by accelerating the opportunities to deliver digital services

 Digital Credentials as a Service provides an integrated digital credentials ecosystem benefiting from ongoing maintenance, updates, and upgrades as and when they become available.

 Primary Purpose of the Role: 

 The Principal Designer leads end-to-end product design through discovery, framing and iterative development. You will collaborate closely with a team of Engineers, Product Manager and other subject matter experts. The role demands strong product instincts, excellent communication skills, technical fluency, customer empathy, humility and an appreciation for lean start-up, agile and user-centred design values, principles and practices.

 Key Responsibilities Include:

  •  Designing and carrying out user testing and other user research activities 
  •  Providing expert, specialist advice to the Product Owner, clients and stakeholders on the application of best practice in product design and delivery of innovative and user-centred product applications, software and solutions
  • Staying up-to-date on the current and best UI and visual design practices and trends
  • Developing product design artefacts including customer journey maps, services design blueprints and solution prototypes
  • Defining future state vision and value proposition for product design, using customer centric design thinking and related design and innovation methodologies
  • Leadership and mentoring of Junior designers, as well as taking ownership of Projects

 Essential Requirements:

  • Experience in UI, visual design and UX and delivery of complex product solutions for customer service delivery environment
  • A portfolio of design work that is clear and professional
  • Experience with agile and lean philosophies
  • Extensive experience with data visualisation, branding, visual identity and testing designs with users
  • Experience coaching and mentoring less experienced designers
  • Empathy and passion for our customer, the citizens of NSW

Applications will be reviewed on an ongoing basis. Please apply ASAP not to miss out on this exciting opportunity. A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 month

Working at Departmentof Customer Service

The Department of Customer Service is a great place to work!Our values of accountability, trust, service and integrity drive ourinitiatives and culture. We support innovative programs in areas as broad asdigital government, consumer protection and major public works. We are an inclusiveorganisation that celebrates diversity and flexible work practices and believeour people are our greatest asset.

Salary Grade SNSW 11/12, with the base salary for this role startingat 138,830 base plus superannuation

Click Here to access the Role Description. For enquires relating to recruitment pleasecontact Jessica Maurel via [email protected]

The Department of Customer Service is proud to be an EEO Employer who are fullyfocused on equality and believe deeply in diversity of all identities making usdifferent and a true reflection of our NSW customers. As an inclusiveworkplace, we support various employee resource groups, practice flexible workand workplace adjustment.

If you dorequire an adjustment during the recruitment process, please notify us on yourapplication form.