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We are looking for a Parts & Service advisor for our Service Department at Gympie.

Must be career focused and a long-term team member wanting to go higher. You would need to be a leader, yet team focused while working towards desired company outcomes to achieve this. The right candidate will have confidence in helping all our customers. Having history in Parts or Service would be beneficial but not essential. We are looking for candidates who are passionate about customer service and continuous improvement.

At Trio, we believe in old-fashioned service with a smile. We offer sound advice and will happily answer all questions or queries our customers have about our Services. Our award winning after-service care backs up our commitment to every customer. In this position, your day will be busy and filled with variety. You will utilize your administration and customer service skills to act as the principal contact between the Company and the customer for Parts & Service. Your main responsibility will be liaising with the service & Parts department customers, both face to face and over the phone.

Your day will consist of:

• Taking customer enquiries and service bookings
• Determining the customers' needs and communicating these to the workshop, to fix it right the first time and deliver the vehicle on time
• Following the progress of the vehicles throughout the course of the service and keeping the customers informed
• Ordering and Selling parts & accessories
• Providing quotes
• Providing superior customer service.
• Ability to Walk up & down from the workshop throughout the day.
• Follow up Customers after they have been in for a service.

We are looking for someone who is motivated, has a strong work ethic and who can be accountable for the success of the department and customer satisfaction.

You will also have:

• A proven customer-first attitude with an approachable, friendly personality
• A professional phone mannerism and presentation
• Exceptional recommendation skills
• Effective time management and organizational skills with the ability to multitask
• Proven intermediate computer skills
• Strong administrative skills
• A strong focus on providing exceptional customer service
• Fit & Healthy
• Car Licence

Why work for us? Trio is a workplace where we foster a culture that supports our hard-working individuals and gives them the opportunities to grow. We are extremely loyal to our team members. If you are interested in joining our business and you have the experience listed above, please submit your application including a cover letter highlighting your suitability for the role.

Part-time hours: 35 per week

Job Types: Part-time, Permanent

Salary: From $25.00 per year

Schedule:

• 8 hour shift
• Rotating roster

Supplementary Pay:

• Overtime pay
• Performance bonus

Experience:

• Sales: 1 year (Preferred)
• Basic Bike Knowledge: 1 year (Preferred)
• Dealership : 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Eligibility:

• Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)