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Business Manager - Bus Operations Solutions

Trapeze Group Asia Pacific, Middle East & Africa - Brisbane Grove, NSW

Source: uWorkin

Source: uWorkin


Your role focus will be:

You, our Business Manager will be focused on serving the needs of the Public Transport Bus sector in Australia and New Zealand, for multiple product lines in the Trapeze product suite. 

We're on the hunt for an incredible hands-on leader, who will be accountable for successfully guiding a team of professionals to deliver key identified results, with direct responsibility for Support, Maintenance, Professional Services, Account Management, and sales support engagements, influence over product and business strategy, and P&L responsibility for their line of business.

This is a game changing role for the right person who can apply their incredibly strong business and people leadership skills, the highest level of customer service and software solution deliver experience. Your strong energy and drive will shine, ensuring successful customer outcomes and on-going growth in the business.

Your Key Role Responsibilities will include:

  • Contribute to the development of the business strategies to attain established company goals; generate revenue, maintain strong customer relationships and achieve on-going organic growth.
  • Oversee the ongoing support of existing clients, ensuring their utilisation of deployed solutions is maximised, and that customer engagement is exemplary.
  • Ensure accurate financial management of services engagements, monitor performance against forecast, agreed targets/budget, and actively drive monthly/quarterly review processes.
  • Ownership and achievement of Product line P&L goals, ensuring revenue targets are delivered within approved cost budget.
  • Provide strategic advice to the MD, ANZ Bus and keep the leadership team aware of developments within the industry and region.
  • Manage the contracting process for new contracts and manage deliveries in line with agreed customer contracts.
  • Perform risk management across the business line and ensure company policies and legal guidelines are communicated effectively and are followed.
  • Provide leadership to all team members, setting accountable goals, monitoring their attainment, and developing staff through formal learning and development plans.

You our ideal candidate will possess:

  • Bachelor’s degree in Computer Science, IT, Communications, Business Management, Accounting, or another related field.
  • 5+ years experience overseeing the implementation & support of complex technology solutions for enterprise-level customers.
  • 5 years’ experience managing a similar technology business.
  • Proven experience recruiting and retaining well-motivated, trained and engaged team members.
  • Demonstrated experience across commercial management and contractual negotiation.
  • Passenger Transport Industry experience is highly regarded but not essential.
  • Strong Microsoft Suite Skills (Word, Excel, PowerPoint).

What we can offer you:

  • Opportunity to make the role your own and make your mark within Trapeze Group.
  • An inclusive, rewarding and supportive professional working environment.
  • Ongoing learning and skill development opportunities.
  • The opportunity to be part of a global, growing and financially secure company where you will be sharing in the business success with a potential annual bonus.

Our Company: 

We're here for the journey

At Trapeze, we strive to enhance lives by building technology for a better tomorrow and providing unique solutions for life. We work with public and private transit agencies and their communities to develop and deliver smarter, more effective transit solutions through addressing everyday pain points, saving money and improving customer experiences through the use of proven technologies. For more than 30 years we have been "Here for the Journey", evolving with our customers around the world to helping them move people from point A to Z, and everywhere in between. 

As the Asia Pacific, Middle East and Africa branch of Trapeze Group, we have a wealth of knowledge, experience and resources to draw upon both locally and from our colleagues in North America, Europe and the United Kingdom. Trapeze is part of Modaxo, which brings together 12 brands that solely focus on People Transportation technology. Modaxo was launched in 2020 to bring these businesses together under a global banner, with a singular focus and passion – providing the software and technologies that move the world’s people.

Trapeze and Modaxo are also part of the Constellation Software group which is the largest IT company in Canada and is listed on the TSX (“CSU”). Constellation acquires, holds, and grows software companies focused on vertical software markets, offering them a safe and permanent home, and positioning companies like ours for long-term, sustainable growth. Constellation services over 125,000 customers in more than 100 countries across the globe from offices on every continent.

*Join the Journey*