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Change Specialist

The University of Queensland - Toowong, QLD

Source: uWorkin

Source: uWorkin


Marketing and Communications

Marketing and Communication (M&C) is the central marketing and communication service at The University of Queensland. The team is responsible for the University's central marketing strategy, strategic communication, publications, design, media management, brand management, advertising, and corporate and student recruitment events.

M&C has responsibilities across the span of the University's campuses and operations, nationally and internationally. We work closely with executive staff, senior staff, and marketing and communication staff. Career progression and staff development are key elements of our work environment, and we reward and recognise high performance and achievement.

The University of Queensland (UQ) is significantly investing in best practice digital Customer Experience transformation program. The aim of the program is to enhance the University position, relationships and reputation with its various stakeholder groups through high quality marketing and communications strategies.

The CX Program is a joint partnership with Information Technology Services (ITS) and Marketing and Communication (M&C) and aims to deliver a host of benefits to UQ through the provision of strategy, performance measures, technology platforms, policies and processes to enable an enterprise wide, coordinated personalised engagement experience for all UQ's key stakeholder groups.

The tangible benefits of the program can be broken down into three main categories:

  • Uplift in stakeholder experience
  • Increased effectiveness of marketing and communications
  • Streamlined operations
More information about Marketing and Communication can be found at

About This Opportunity

As the Change Specialist you will be responsible for supporting the delivery of change management treatments that will enable the successful roll out of the CRM and MA solution across UQ. You will engage with stakeholders to understand the impact of new business processes and embed solutions that ensure adoption of system and business changes.

This position is located at our Toowong office location on High Street, just minutes from the CBD and walking distance from public transport.

Our Ideal Candidate

As the ideal candidate for the Change Specialist role, you will have relevant postgraduate qualifications in organisational change, project managements, and business or within a related field. Or significant experience in a similar position within a large complex organisation.

Key Experience:
  • Proven experience with successfully managing organisational change and managing projects within complex organisations.
  • Proven experience within consulting, partnering and coaching senior leaders and engaging with stakeholders to deliver change outcomes within a large complex environment, preferably at a University.
  • Demonstrated expertise in writing for internal communications, including the development of key messages and effective dissemination to diverse audiences using a variety of communication channels.
  • Experience in enabling capability uplift including undertaking learning needs analysis, and designing a learning approach, developing training resources and delivering training to groups.
You must have ongoing unrestricted work rights in Australia to apply for this opportunity.

We value diversity and inclusion, and actively encourage applications from those who bring diversity to the University. Our contains further information if you require additional support. Accessibility requirements and/or adjustments can be directed to .

What We Can Offer

This is a full-time, fixed term position up to 12 month at Hew level 8.

The full-time equivalent base salary will be in the range $100,264.90-
$112,583.95 plus super of up to 17%. The total FTE package will be in the range $117,309 - $131,723

You will be able to take advantage of , recreation leave loading, salary sacrificing options, on-campus childcare, discounted private health insurance, cheap parking, and many other benefits.

For further information, please review .

Position Description


To discuss this role please contact Alison Van der Wiel:

For application queries, please contact stating the job number in the subject line.

Want to Apply?

To submit an application for this role, use the apply button. All applicants must supply the following documents:
  • Cover letter addressing key selection criteria
  • Resume
To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline. Applications received via other channels including direct email will not be accepted.


Advertised: 16 Feb 2021
Applications close: 02 Mar 2021 (11:00 PM) E. Australia Standard Time

The University of Queensland