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Trade Floor Support |desktop Support

Macquarie Group - Sydney, NSW

Source: uWorkin

Source: uWorkin


A great opportunity to join our Technology Division, as a Trade Floor support professional to join our Tech Assist team in Macquarie's Sydney office, providing time critical technology support to our Front Offices Businesses.

Are you an experienced and energetic Trade Floor support professional?

The ideal candidate will be self-motivated and thrive in a fast paced, and dynamic trade floor environment.

This team are the face of Technology, providing front line support for all Workplace Technologies and support requests. The Team deliver a client focused service experience in a professional and timely manner.

In this role you will:

  • responding as first point of contact to a busy trade floor for Traders and Senior Business leaders via multiple channels
  • maintaining one-to-one contact with customers throughout the lifecycle of an incident or request
  • participating and being responsible for various projects
  • collaborating with third level technology teams for urgent or critical issues
  • continuous streamlining of support processes to improve service to customers
  • operating in a Windows 10 environment using Office 365 and virtual technologies.

To be successful in this role you will have experience in all or some of the following:

  • at least one year’s experience working in a trade floor environment
  • solid desktop support experience in a face paced environment
  • understanding of market data applications (Bloomberg, IRESS, Thomson Reuters Eikon (including RXT), Factset, Fidessa)
  • experience supporting iPhone/iPad devices and management software
  • experience supporting IPC Turret, Cisco IP Tel, Voice recording and Zoom
  • ability to form relationships with key stakeholders across multiple divisions and geographies
  • experience managing projects (PM certification is beneficial).

If you possess these skills and you’re ready for a new challenge, we want to hear from you.

Please apply via the following link or to find out more about the position, visit www.macquarie.com/careers or email Nicky Bell via [email protected]

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation.

Our commitment to Diversity and Inclusion

The diversity of our people is one of our greatest strengths, and in combination with our inclusive environment, it enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

We are committed to providing a working environment that embraces and values diversity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.