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February

Customer Service Officer

Department of Customer Service - Mount Hunter, NSW

Legal
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Customer Service Officer, Ongoing, Gosford

Customer Service Officer – Multiple Opportunities

Duration: Ongoing and Temporary
Closing Date: Thursday 4 March 2021 (9:59AM)
Location: Gosford

Better Regulation Division (BRD) works across a broad portfolioof functions and projects to deliver better regulation in NSW. Regulations thatare modern, innovative and collaborative, competitive for businesses,responsive to our customers’ needs, protect the community we serve and givepeople confidence to engage in economic and social activities. Our vision isfor a safer community and a vibrant economy, supported by better regulation.

WithinBRD, the Long Service Corporation manages building and constructionindustry and
contractcleaning industry portable long service schemes.

Anopportunity has arisen for a Customer Service Officer to join the LSC team to deliverhigh quality advice and customer service to a varying customer base byproviding information on a wide range of complex matters to ensure compliancewith legislation. 

Someof the key responsibilities for this role include: 

Provide timely, accurate and consistent advice to customers by providing in-depth solutions on a wide range of complex matters relating to legislative obligations and entitlements.
- Create and maintain the accuracy, currency and integrity of the Corporation’s records in accordance with legislative requirements.
- Investigate, analyse and determine applications to approve or reject within delegations in one or more of the following areas of LSC business in according with legislation:
- Registration of Workers or Employees
- Service Record entitlements
- Claims Applications
- Levy payments
- Respond to complex enquiries and complaints with tact and sensitivity; provide relevant information and, where appropriate, escalate the matter to a manager.

Tobe successful in this role, you will need:

Demonstrated use of sound judgement and discretionary skills to ensure that decisions, actions and outcomes are delivered in accordance with legislative requirements and appropriate delegations;
- Experience managing competing priorities in a diverse customer service and regulatory environment;
- Proven experience communicating effectively with a wide range of stakeholders and industry partners.

Forenquiries regarding this position, please contact David Gemmell on 4321 7407 or [email protected] or Katie Matthews on 02 8276 8948 or [email protected]

Pleasesubmit your CV for review and a cover letter of no more than 2 pagesdemonstrating your capability for the role.

 Salary Grade 5/6, with the base salary for this role startingat 85,744 plus superannuation.

 Click Here to access the Role Description. For enquiries relating to recruitment pleasecontact Nicola Hogan via [email protected]

The Department of Customer Service is proud to be an EEO Employer who are fullyfocused on equality and believe deeply in diversity of all identities making usdifferent and a true reflection of our NSW customers. As an inclusiveworkplace, we support various employee resource groups, practice flexible workand workplace adjustment.

If you dorequire an adjustment during the recruitment process, please notify us on yourapplication form.