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People Data & Process Supervisor

Anglo American - Brisbane Grove, NSW

Mining, Oil & Gas
Source: uWorkin

Source: uWorkin


People Data & Process Supervisor

We are seeking a Employee Services administration supervisor to join our People Data & Process team at our Brisbane Corporate office.

You’re Dedicated, Talented & Have An Eye For Detail. That’s Why You’ll Fit In!

High performing teams that work together to make decisions and get things done more effectively are crucial to Anglo American’s success.

Guided by our purpose and our values, we enable both high performance and purposeful action as we aim to “re-imagine mining to improve people’s lives", delivering the metals and minerals that make modern life possible – from mobile phones to medicines.

We strive to create collaborative working environments, where inclusion and diversity is celebrated. We recognise that diverse views encourage and support high performance and innovative thinking. So, we always treat people with respect, dignity and common courtesy, regardless of background, lifestyle or position. In this way we encourage accountability, build trust and enable our colleagues to deliver results and reach their full potential.

Job Description

People Data & Process Supervisor – Brisbane Corporate Office

Reporting to the Global People Data & Process Coordinator, you will deliver a successful global contractor and organisational structure maintenance function, and the delivery of exceptional, on-time and high quality customer service.

You will be responsible for:

  • The team’s timely and accurate processing within the required Service Level Agreements (SLA),
  • Ensure compliance to Contractor Engagement/Organisational Management Frameworks within Anglo American
  • Manage the Contractor Engagement Portal including system configuration, user setup and administration, resolution of technical issues, enhancements and overall system support
  • Oversee the maintenance of contractors in the Australian region and regularly provide clean-up and compliance reporting for sites
  • Presentation of team performance at senior management meetings
  • Provide input into and implement continuous improvement initiatives.
  • Participate in change management and communication regarding contractor engagement and organisational maintenance changes/updates
  • Resolve escalated queries and issues and provide input into incident reports.
  • Provide superior customer service at first point of contact, ensuring all requests/queries are treated with urgency.
  • High level data analytical reporting


To be successful in the role you will have

  • Extensive previous experience in a similar high paced role
  • Previous supervisory experience would be an advantage
  • Customer service delivery experience
  • Demonstrated knowledge of a HR ERP – eg SAP, Success Factors (highly regarded)
  • Demonstrated experience with Microsoft Office Suite
  • Excellent attention to detail
  • Strong communication and problem solving skills

This is a Monday-Friday position, based in our Brisbane Corporate Office, QLD.

What We Offer

This is an opportunity to work for a multinational mining company as part of our Brisbane based team. A very competitive salary package is on offer for this position.

Who We Are

We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources – diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel – our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.

Background checks

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

Inclusion and Diversity

We strive to create an inclusive environment for all employees. Women, Aboriginal and Torres Strait Islanders are encouraged to apply for all vacant positions.

How We Are Committed To Your Safety

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.

Employee referral

Do you know someone who would fit this role? Employee referrals will be accepted for this job. Refer to your local Referral Guidelines for policy conditions and amounts.

How To Apply

To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

Closing date

4th March 2021

Please note, screening and interviews may take place prior to closing date – applications may also close before this date.

Recruitment Agencies

Anglo American Metallurgical Coal does not accept unsolicited applications from Recruitment Agencies.