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Unified Communication Specialist

CYOS Solutions - Brisbane City, QLD

Source: uWorkin

Source: uWorkin


Estimated start date: 01-03-2021
Location of work: Australian Capital Territory, New South Wales, Queensland, South Australia, Victoria
Length of contract: 6 months
Security clearance: Ability to obtain baseline clearance
Hourly Rate: $80 - $100 per hour (inc. Super)

Role Description:
Technical work associated with projects and maintenance work on an Avaya PBX:
1. Manage virtualised Avaya servers
2. Manage an Aura server environment:
a. Communication Manager 7
b. Session Manager 8
c. CC Elite agents
3. Support the existing unified communication engineer
4. Assist with support of Teams rooms

Essential Criteria:
1. Experience in networking and systems:
Demonstrated experience in a Microsoft network environment;
Demonstrated knowledge of servers, and networking communication principles;
Experience with Avaya phone systems and servers;
Experience with Avaya contact centres;
Experience with Teams rooms;
An understanding of the importance of regular monitoring and maintenance.

2. Problem solving and analytical skills:
Experience in providing a high level of support in relation to Avaya and unified communication systems;
Understanding the need to minimise disruption to the network;
Understanding the increasing demands made of government departments, particularly in relation to security and reporting;

3. Communication and liaison skills:
Ability to document solutions and communicate those solutions to the rest of the Information Technology team;
Ability to liaise with service providers and vendors in resolving communication and network issues;
Ability to convey technical information to non-technical staff.

4. Flexibility and initiative:
Ability to contribute to project work as directed;
Ability to learn new technologies and applications;
Ability to prioritise work and manage multiple time demands with limited supervision;
Ability to respond to changing work demands and circumstances.

Desirable Criteria:

** Submissions are due by 6:00pm Tuesday 23rd February 2021.

Contract length: 6 months

Application Deadline: 23/02/2021

Expected Start Date: 01/03/2021

Job Types: Full-time, Contract

Salary: $80.00 – $100.00 per hour


  • Ability to obtain national baseline security clearance (Required)

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process