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February

Client Service Specialist

CHANEL - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

CHANEL continuously strives to create a passionate connection between the clients and the brand. To drive this, a key focus is to ensure that our clients experience the highest standard of luxury service through all points of communication with the brand.

In addition to being the first point of contact for all clients’ phone, email and after sales enquiries, this role will be responsible for assisting clients on our products and offering solutions that best suit their needs.

What Will You Do?


  • Respond to incoming phone calls and emails received from CHANEL clients regarding product requests, after-sales service, concerns, store hours, brand information and repair follow ups;
  • Provide after sales (outbound) call services when required;
  • Ensure that the clients’ needs and concerns are addressed efficiently and in a timely manner;
  • Record accurate information relating to clients’ contact details, their enquiries and actions taken;
  • Follow up on all client service and after-sales cases until the matter is resolved;
  • Assist the manager with general administrative tasks including the reporting of our client trends and call activity;
  • Work alongside the After-Sales Team to coordinate interstate and NZ repairs for clients. This includes creating after sales case IDs, arranging the collection and return of the item(s) as well as providing the client with updates and information throughout the after-sales journey;
  • Conduct repair follow ups for outstanding repairs and maintain regular contact with the boutique staff and clients to provide updates.

What Are We Looking For?


  • Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity;
  • Previous experience in a customer service / sales /concierge role, preferably gained within a luxury retail /hospitality environment;
  • Availability to work on a rotating roster;
  • Intermediate proficiency in Microsoft Office applications;
  • The ability to manage relationships and expectations at various levels;
  • Resilient and self motivated with strong problem solving capabilities;
  • Self motivated, analytical and organized.

If this role suits you, please apply.