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February

Business Analyst - Agile

Suncorp Group - Brisbane Grove, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

As a Business Analyst, you will liaise with business stakeholders in order to understand, analyse and articulate needs of functional requirements.

With a keen interest in User Experience Design, you will have the chance to directly shape how hundreds of thousands of our customers interact with our services day-to-day. In a department where we develop mobile applications and front end web applications, user experience design is key to a great customer experience.

Key Accountabilities

Customer

  • Strong relationships through engagement with customers and key stakeholders
  • Collaboration with customers to facilitate and positively influence solution development and ongoing support.
  • Promote an end customer focus and push back on ‘nice to have’ business focused requirements
  • Understand and tailor requirements according to business needs in order to maximise business value.
  • Lead the articulation of business needs and the facilitation of business and system solutions.
  • Lead the compilation and/or validation of requirements and process documentation to ensure feasibility and traceability of requirements.
  • Lead a continuous improvement culture, and reduction of waste
  • Lead the team to achieve continuous delivery and to build quality in
  • Develop, monitor and communicate team reporting and metrics
  • Facilitating workshops, collaborative design sessions and performing customer journey mapping directly with product owners and stakeholders at all levels of the organisation.
  • Communicate collaboratively throughout the design and costing process with technical stakeholders as part of managing expectations for business and solution
  • Support the business in identification of business benefit and value, tangible and intangible, for initiatives raised
  • Understand the business needs better than anyone, and move from reactionary planning to proactively leading and driving projects with business teams.
  • Proactively identify and create proposals for UX improvements.
  • Contribute to design and implementation of UX Strategies
  • Contribute to the development of the UX Roadmap.
  • Assist in the development, planning and delivery of a portfolio of work for the team
  • Ensure the team remains focused on priorities and aligned to strategy and roadmaps, and that backlog and release plans are maintained
  • Manage team capacity and demand with Product Owners and Delivery / Portfolio Managers
  • Support the team to communicate technical and quality priorities to the product owner(s) to ensure sufficient investment in the delivery capability


Responsibilities
  • Requirements gathering and analysis using Agile techniques
  • Work closely with User Experience specialists, developers and testers to provide clarification when required
  • Write acceptance criteria in collaboration with the testing team
  • Actively participate in Agile processes including planning and estimation
  • Liaise and effectively communicate directly with key business users and stakeholders
  • Work with product owners
  • Elicit and document all business and technical requirements
  • Undertake competitor and market analysis as required
  • Facilitating workshops, collaborative design sessions and performing customer journey mapping directly with product owners and stakeholders at all levels of the organisation.
  • Understanding of information architecture principles and ability to apply that understanding across different channels of interaction such as web, including responsive and native mobile.
  • Strong understanding of website design and CSS principles alongside the ability to work directly with developers to make design changes quickly in working code.
  • An understanding of iOS and Android native design patterns, guidelines and elements would be a distinct advantage.
  • Create formal user stories based on functional and non-functional requirements
  • Identify and implement continuous improvement opportunities
  • A customer centric, design evangelism personality would ideally be part of who you are along with willingness to challenge the status quo to deliver outstanding experiences for our customers.


About You
  • Minimum of 5 years’ experience working as a Senior Business Analyst / Technical analyst
  • 2 years of experience working in the role or supporting Iteration manager duties
  • A passion for innovation, Agile and delivering exceptional customer experiences
  • Experience in software development lifecycle
  • Strong interpersonal skills with a proven ability to build and maintain strong relationships with internal and external stakeholders
  • Experience using agile methodologies to documents requirements
  • Demonstrate excellent decision making and judgement skills
  • Leadership skills and the ability to work independently or effectively within a group environment
  • Excellent verbal communication and workshop/training facilitation skills
  • Ability to interact with a diverse group, executives, managers and subject matter experts
  • Experience using development software tools such as JIRA, Confluence, etc.
  • Understanding of information architecture principles and ability to apply that understanding across different channels of interaction such as web, including responsive and native mobile.