uWorkin

As a Business Analyst, you will liaise with business stakeholders in order to understand, analyse and articulate needs of functional requirements.

With a keen interest in User Experience Design, you will have the chance to directly shape how hundreds of thousands of our customers interact with our services day-to-day. In a department where we develop mobile applications and front end web applications, user experience design is key to a great customer experience.

Key Accountabilities

Customer

• Strong relationships through engagement with customers and key stakeholders
• Collaboration with customers to facilitate and positively influence solution development and ongoing support.
• Promote an end customer focus and push back on ‘nice to have’ business focused requirements
• Understand and tailor requirements according to business needs in order to maximise business value.
• Lead the articulation of business needs and the facilitation of business and system solutions.
• Lead the compilation and/or validation of requirements and process documentation to ensure feasibility and traceability of requirements.
• Lead a continuous improvement culture, and reduction of waste
• Lead the team to achieve continuous delivery and to build quality in
• Develop, monitor and communicate team reporting and metrics
• Facilitating workshops, collaborative design sessions and performing customer journey mapping directly with product owners and stakeholders at all levels of the organisation.
• Communicate collaboratively throughout the design and costing process with technical stakeholders as part of managing expectations for business and solution
• Support the business in identification of business benefit and value, tangible and intangible, for initiatives raised
• Understand the business needs better than anyone, and move from reactionary planning to proactively leading and driving projects with business teams.
• Proactively identify and create proposals for UX improvements.
• Contribute to design and implementation of UX Strategies
• Contribute to the development of the UX Roadmap.
• Assist in the development, planning and delivery of a portfolio of work for the team
• Ensure the team remains focused on priorities and aligned to strategy and roadmaps, and that backlog and release plans are maintained
• Manage team capacity and demand with Product Owners and Delivery / Portfolio Managers
• Support the team to communicate technical and quality priorities to the product owner(s) to ensure sufficient investment in the delivery capability

• Requirements gathering and analysis using Agile techniques
• Work closely with User Experience specialists, developers and testers to provide clarification when required
• Write acceptance criteria in collaboration with the testing team
• Actively participate in Agile processes including planning and estimation

• Liaise and effectively communicate directly with key business users and stakeholders
• Work with product owners
• Elicit and document all business and technical requirements
• Undertake competitor and market analysis as required
• Facilitating workshops, collaborative design sessions and performing customer journey mapping directly with product owners and stakeholders at all levels of the organisation.
• Understanding of information architecture principles and ability to apply that understanding across different channels of interaction such as web, including responsive and native mobile.
• Strong understanding of website design and CSS principles alongside the ability to work directly with developers to make design changes quickly in working code.
• An understanding of iOS and Android native design patterns, guidelines and elements would be a distinct advantage.
• Create formal user stories based on functional and non-functional requirements
• Identify and implement continuous improvement opportunities
• A customer centric, design evangelism personality would ideally be part of who you are along with willingness to challenge the status quo to deliver outstanding experiences for our customers.

• Minimum of 5 years’ experience working as a Senior Business Analyst / Technical analyst
• 2 years of experience working in the role or supporting Iteration manager duties

• A passion for innovation, Agile and delivering exceptional customer experiences

• Experience in software development lifecycle
• Strong interpersonal skills with a proven ability to build and maintain strong relationships with internal and external stakeholders
• Experience using agile methodologies to documents requirements
• Demonstrate excellent decision making and judgement skills
• Leadership skills and the ability to work independently or effectively within a group environment
• Excellent verbal communication and workshop/training facilitation skills
• Ability to interact with a diverse group, executives, managers and subject matter experts
• Experience using development software tools such as JIRA, Confluence, etc.
• Understanding of information architecture principles and ability to apply that understanding across different channels of interaction such as web, including responsive and native mobile.