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Claim Specialist

Suncorp Group - Brisbane Grove, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


  • Roles commencing 22nd of March
  • Part time hours increasing to full time during training period and weather events season (commonly around Oct-Apr, as required)
  • A role to compliment your lifestyle – a mixture of working from the convenience of your own home & the Brisbane CBD office whilst being part of a supportive team!

When a natural disaster strikes, Suncorp is there for our customers and the community.

Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.

Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, to get back on their feet after a disaster is our number one priority. It’s what our customers expect and a moment that matters to them, and us.

The Role

Providing Over The Phone Customer Service You Will

As a Claim Specialist in our Home Claims team you will work part time, increasing your hours to full time during a weather event or natural disaster to support our customers.
  • Be the first point of contact for customers who have experienced loss or damage to their homes
  • Progress claims as far as possible on the first call, making things seamless for our Customers
  • Triage claims at lodgement to ensure the Customer is given the right support at the right time, creating exceptional claims experiences
  • Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life
  • Reinforce the Suncorp Group's commitment to 'Protecting what matters'
  • Liaise with repairers and trades to help progress the claims

Skills & Experience
  • Previous Customer Service experience - hospitality, retail or contact centre preferred
  • A passion for helping our customers and making a difference
  • Able to demonstrate flexibility and adaptability to constant change
  • The ability to work shifts in a rostered environment including weekends and after hours
  • The ability to work from home – an ergonomic set up, a phone line (non-negotiable), internet connection, a computer/laptop, dual monitors, a webcam, a mouse and a quiet area, where you will not be disturbed during work hours


Prior To Commencing You Will Be Assigned To One Following Shift Options Based On Your Preference And Business Needs

Part time 15 hours – 2 days a week (7.5 hours a day) or 3 days (5 hours a day) as your base hours.
  • Option 1: Sunday & Monday 8am-10am start window
  • Option 2: Saturday, Monday & Friday 8am-10am start window
  • Option 3: Monday, Tuesday & Friday 1pm - 3pm start window
  • Option 4: Monday & Friday 10am - 12pm start window
  • Option 5: Monday & Wednesday 12pm - 2pm start window
  • Option 6: Monday, Wednesday & Thursday 3pm-5pm start window

  • You will be required to increase your hours to full time across Monday-Sunday during events season (commonly events occur Oct-Apr). Shifts will be rostered across weekdays, weekends and after hours, with flexibility to choose your hours from options provided (based on what’s required at the time) *


    Comprehensive and ongoing training will be provided. Training will be delivered as a mix of virtual (at home) and onsite training at our Queen Street office
    Training will be full time from 22nd March to 7th May, Monday to Friday 8.30am – 4.30pm
    Training period will be followed by 8 weeks of full time hours on your assigned work pattern to ensure you are comfortable in the role and we can provide any additional coaching/support required
    Commitment to full time during training and 8 weeks following is compulsory

    Our Benefits
    • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
    • Numerous discounts with our retail partners
    • We offer support and various programs for our people: Health & Wellbeing, Study Support, Company share options, Social club, Years of Service Recognition

    If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our resourcing partner Hays Talent Solutions on 02 8226 9659.
  • Brisbane Grove, NSW

    Customer Service & Call Centre


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