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February

Solutions Specialist (Sydney Or Melbourne)

Accedian - Sydney, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

In this role, you will be responsible for delivering technical services to our customers (Telco and Enterprise space), such as configuring, integrating, reporting, troubleshooting and training on our technology within the Ethernet and IP backhaul industry. You will also be expected to display strong consultancy skills, being able to listen to a customer’s challenges and then propose solutions to solve them. You will act as a hybrid between the pre-sales and post sales capacity shifting focus as customer needs warrant.


You will operate as a key link between the sales and professional services organization conveying critical product and technology information back internally between various departments. The role will include focus on capabilities to leverage the Accedian portfolio to translate technical output into positive business impacting outcomes for our customer base. You will need to have experience in applying your Ethernet background to new applications in the markets.


You will work in conjunction with our sales and project management teams; you will be their key technical advisor on our product and solutions to provide solutions to meet the customers’ needs and ensure optimum delivery of our professional services. This is a local role requiring occasional travel and senior level interaction with our customers as well as internally at Accedian.


Responsibilities:

  • Act as key technical advisor to local sales resources to support customer accounts assigned to you.
  • Responsible for installation, commissioning, integration, system configuration, upgrades and use case creation.
  • Responsible for building knowledge and sharing that within the professional services team but more broadly into the organization too.
  • You will be the trusted Accedian advisor to the customer both from a pre and post sales perspective.
  • Become proficient in the Accedian portfolio and be able to adapt the portfolio’s application to different customer challenges.
  • Experience in mobile and wireline, transport/backhaul networks is essential.

· Comfortable with daily customer interactions, including delivering presentations as our expert on site to recommend measures for network improvements based on output coming from the Accedian portfolio.

· Write reports, technical answers to questions and manage collection of information from our solutions installed at customers.

· Analyze results and communicate them to the customer, highlighting performance degradation within their networks and provide recommended solutions. Proactive and self-lead work ethic is mandatory.

· Help customers troubleshoot network issues identified by our solutions.

· Ensure complete customer satisfaction through all stages of the product and technical services delivery process.

· Train our customers on our solution to enhance their knowledge and usage of our products.

 Requirements/ Qualifications:

· Must have a minimum of 5 years of prior experience working as a Network Engineer.

· Prior experience with Ethernet and IP products is mandatory.

· Display interpersonal skills that show confidence and the ability to communicate at both senior (Management) and junior levels within the customer organization

· Prior understanding of technical services delivery is mandatory.

· Strong statistical and analytical abilities.

· Ability to understand, compile, evaluate, and present complex data and solutions.

· Knowledge of programming languages such as C++, Python, UNIX, and scripting tools is an asset.

· Passionate and self-motivated with the ability to learn quickly and independently.

· Must have a Bachelor’s degree in Engineering or equivalent industry related experience.

· Must be prepared to pass MEF Carrier Ethernet Certified Professional 2.0 course after hire with appropriate training.

· Must possess a strong focus on customer service and be able to establish and maintain strong relationships throughout the services delivery cycle.

· Must have strong written and verbal communication skills and be able to effectively articulate technology and product positioning to both business and technical users.

· Must be able to maintain a functional home office and travel to customer locations from time to time.