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Customer Service Officer

SeaRoad - Port Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


About the business

SeaRoad is an established successful privately owned Australian integrated transport and logistics service provider specialising in Bass Strait shipping and logistics. SeaRoad provides quality, customer focused services through purpose-built RoRo shipping vessels and a logistics infrastructure which is optimally suited to Bass Strait shipping requirements.

About the role

SeaRoad Logistics is currently looking to hire a permanent full-time Customer Service Support to join our Sales and Marketing team in Port Melbourne. This role plays an integral part in providing a high level of customer service support to the existing customer base. The ideal candidate will have a customer centric mindset, be a team player and have a passion for exceptional customer service.

Key tasks include:

· Support the Customer Service Manager to achieve stated Company goals

· Help coordinate critical interfaces with the Sales and Operations team to ensure service requests are fulfilled to meet customer expectations

· Work with the Sales Team to achieve Key Performance Indicators

Ideally, the successful candidate will possess:

· A minimum of 2 years experience in customer service delivery within logistics and warehousing

· Strong administration and data entry skills

· Able to multi task whilst maintaining attention to detail

· Ability to work in a team environment

· High level of computer literacy and understanding of systems

· Able to analyse issues and identify errors

We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

How to apply:

If you are the right candidate for this role please email recruitment@searoad.NET by including your resume and cover letter.

· Closing date – Friday 5 March 2021

· SeaRoad reserves the right to commence recruitment proceedings prior to the closing date

· You must have full Australian work rights.

· Due to a high volume of applications, only short-listed candidates will be contacted.

SeaRoad is committed to a diverse and inclusive workforce. This means creating a respectful and inclusive workplace that recognises the unique contributions and perspectives of our employees, working together to deliver extraordinary results.

Port Melbourne, VIC

Customer Service & Call Centre


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