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Ict Support Officer

face2face Recruitment - Yarralumla, ACT

Source: uWorkin

Source: uWorkin


  • face2face Recruitment reference #519149
  • 5-year non-ongoing contract
  • Canberra location
  • Australian Citizens with a Negative Vetting 1 desirable

About the Role:

Our Federal Government client is seeking an experienced ICT Support Officer to be responsible for providing a high level of technical expertise to support and maintain a stable technology environment for our staff across offices in Canberra and Sydney. As a member of a small and disciplined team, you will need to be flexible and committed providing innovative and fit for purpose solutions to support the delivery of strategic and operational outcomes.

Key Duties

  • As the first point of contact, answer and respond to ICT Service desk support calls, emails, or walk-up enquiries, logging requests and resolving moderately complex issues and make decisions on when more complex matters are escalated for resolution.
  • Contribute to the completion of the ICT Service Desk workload, including resolution of incidents and requests, ensuring progression and maintaining set priorities, keeping customers and team members informed and up-to-date, and where applicable informing relevant ICT team members of issues, or potential problems and proposed solutions.
  • Provide training and support to staff in the effective use of software applications.
  • Prepare and maintain system support documentation.
  • Undertake systems administration and maintenance of the Office’s network, including user account management.
  • Undertake the installation and configuration of ICT hardware and software installations.
  • Assist with the maintenance of the Office’s intranet and internet websites.


  • Proven experience, a good knowledge and necessary skills to provide help desk services and to assist in the maintenance of the Office’s ICT environment.
  • Strong client focus and a commitment to provide efficient and effective client services.
  • Well-developed liaison and communications skills including the ability to communicate appropriately orally and in writing with staff at all levels including the Governor-General and with contractors and consultants. Exercise tact and discretion.
  • Ability to work as part of a small team, be well organised, and be able to meet competing deadlines.
  • Experience in/or the ability to learn the following:
  • Windows 10 Operating System
  • Office 2013/2016
  • Active Directory
  • Microsoft 365 or Microsoft Azure

Australian Citizens with a Negative Vetting 1 clearance desirable


If you would like to know more about this role, please Apply Now. 

Shannon Bunfield

(02) 6199 5750

[email protected]