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Member Services Officer

Government of South Australia - Adelaide, SA

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Department of Treasury and Finance
Job reference: 426090
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

Super SA is a branch of the Department of Treasury and Finance (DTF). Super SA have been operating for more than 100 years and services the employees of the South Australian Public Sector. We administer the super accounts for over 217,000 members across 10 different schemes, in line with the relevant Acts and Regulations. We are seeking enthusiastic people with a commitment to service excellence for a number of frontline Member Services Officer roles within Super SA.

The Member Services Officer forms part of a strong team that provides a customer focused service to Super SA Members and stakeholders for various superannuation schemes and products.

The role works in a service delivery environment, providing contact centre and face to face member services. In the role, you will provide financial information both verbally and in writing in a timely and professional manner. You will also develop and maintain a practical knowledge of superannuation legislation, policy and procedures and maintain a sound knowledge of all Super SA schemes.

To be successful in the role, you will have:
Excellent communication and engagement skills, with strong attention to detail.
Experience, enthusiasm and self-motivation in providing exceptional customer
Ability to positively engage Members with inbound and outbound calls within a
fast paced call-centre environment.
Experience in handing difficult situations in a calm and positive manner.
The ability to build positive and collaborative relationships with members and
Focus and drive to exceed service levels for our Members.
Ability to embrace new methods and be adaptable in a changing environment.

There are multiple temporary roles available, up to 12 months. Super SA will establish a pool of suitable candidates who may be employed at any time throughout a 12 month period.

Contracts may be offered on either a full-time or part-time basis, with the salary adjusted accordingly.

An individual recommended for engagement to a role will be subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

Some out of hours work and intrastate/interstate travel may be required.

ASO3 - $63,681 - $67,868 pa

Application Instructions
All applications must be submitted online via I Work For SA. Applicants are required to submit a curriculum vitae and written application of no more than 2 pages, demonstrating their suitability for the role by providing a summary of current duties relevant to vacant position, details of relevant experience and knowledge addressing essential minimum requirements. Applicants are to include the name and contact number of two referees.

All applications are to be submitted by 5.00pm on closing date.

Contact and Queries
Sherry Green
Acting/Senior Manager, Member Services

Diversity Statement
The Department of Treasury and Finance actively promote flexible working arrangements, and is committed to having at least 50% of interviewees for each role being women. At DTF we value and encourage diversity within our workforce, to help us reflect the community we serve.

Applications close: 17/02/2022 5:00 PM

Adelaide, SA

Government, Defence & Emergency


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