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Team Leader

Department of Customer Service - Far Meadow, NSW

Government, Defence & Emergency
Source: uWorkin

Source: uWorkin


Team Leader – Liquor and Gaming NSW

Grade: Clerk Grade 7/8 ($97,443 - $107,864)
Duration: up to 12 month fixed term opportunity
Closing Date: Tuesday 2nd March 2021 (9:59am)
Location: Parramatta 

About Us
Customer Service is a new department transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

Liquor & Gaming NSW regulates the liquor, gaming, wagering, casino and registered clubs sectors in NSW, and provides policy advice to government in these spaces. In addition, we provide secretariat support to the Independent Liquor & Gaming Authority, the statutory decision-maker responsible for a range of casino, liquor, registered club and gaming machine regulatory functions.

To understand more about the Department of Customer Service, take a look at the Department of Customer Service website at https://www.nsw.gov.au/customer-service

To read a first hand account of performing this role within Liquor and Gaming NSW please visit https://app.box.com/s/kbnqnobh4sa2bzizxuxufmo3cp5jcje8

In addition, see why you should work for NSW at https://iworkfor.nsw.gov.au/why-work-for-nsw

About the role
The Team Leader manages a team of compliance staff responsible for undertaking a range of compliance related activities, including inspections and investigations, across assigned areas of responsibility in order to support the achievement of regulatory objectives.

To be successful in the role, you will:

• Possess considerable regulatory compliance experience
• Previous experience developing teams and team management
• Possess outstanding interpersonal and communication skills
• Demonstrated experience building relationships and collaboration with stakeholders for optimal customer service outcomes
• Willingness and availability to meet the shift-work requirements of the role

Appointment and ongoing assignment is subject to the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with the L&GNSW Probity Framework. Incumbents will also need to meet requirements to be appointed as an Inspector under relevant legislation.

Please contact Ben Dodd, Compliance Program Coordinator if you have any enquiries about the role [email protected] or 02 9995 0759

How to Apply!

Your application must include a covering letter and an up-to-date resume that details your knowledge, skills and experience in relation to the above role, demonstrating your capability against the focus capabilities of the role.

Please submit your resume (5 page maximum) with a maximum two page cover letter outlining how your experience meets the focus capabilities of the role.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

For enquiries relating to recruitment please contact Lauren Alcorn via [email protected]

Click Here to access the Role Description.

The Department of Customer Service is proud to be an EEO Employer who are fullyfocused on equality and believe deeply in diversity of all identities making usdifferent and a true reflection of our NSW customers. As an inclusiveworkplace, we support various employee resource groups, practice flexible workand workplace adjustment.

If you dorequire an adjustment during the recruitment process, please notify us on yourapplication form.

Far Meadow, NSW

Government, Defence & Emergency


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