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Eligibility Team Leader

EML Careers - Melbourne, VIC

Insurance & Superannuation
Source: uWorkin

Source: uWorkin



At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion several vacancies have arisen. With this growth now is a great time to join us. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

This role is responsible for overseeing a team of Liability Specialists, Technical and Administration staff. The position also involves leading and supervising supporting the day-to-day work activity, training and development of a high performing and customer-responsive team.


  • Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to the determination and management of insurance claims
  • Pro-actively supervise, develop and support team members ensuring team and organisational objectives are met
  • Provide technical guidance in relation to the strategic appropriate management of claims
  • Support Supervise the day-to-day work activity, training and development of a team of Liability Specialists Technical and Administration Fast Tracker Officers and support staff


  • Strong Understanding of worker’s compensation and/or insurance legislations with specific regard to liability of new claims and how to read a policy
  • Strong understanding of the contract requirements and performance measures
  • Knowledge of premium calculation and cost of claims impact
  • People management skills, including team building, coaching, performance management and change management
  • Strong oral and written communication skills
  • Competent in the use of Microsoft Office Suite products
  • Experience managing and developing teams within a personal injury environment


We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. 

EML provides career opportunities and great employee benefits, including: 

  • A vibrant, collaborative innovative team culture 
  • A corporate wellbeing program with discounted health insurance and gym membership 
  • Access to discounts at over 350 retailers through our RewardsHub program 
  • Entitlement to an annual tenure and performance-based recognition reward 
  • Comprehensive learning and development support 
  • Companywide events to celebrate success 
  • Quarterly Reward and Recognition Awards 
  • 17.5% annual leave loading 

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Sharan Sandhu on [email protected]