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February

Customer Service Representative - Cbd Location

Wow Recruitment - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

  • Seeking an enthusiastic & driven Customer Service Rep!
  • Work with a family orientated, social & fun team environment!
  • Full time permanent opportunity, Monday to Friday!

Our client is a fast growing fintech company based in the heart of Sydney CBD. They are currently seeking an enthusiastic, energetic Customer Service Representative to join their growing team! 

If you have a customer service background and enjoy solving a variety of requests in a phone based role, please apply now!

This is a permanent opportunity with the possibility of career progression for the right candidate! 

Your responsibilities will include:

  • Following up with existing customers through making outbound calls and sending emails
  • Managing any customer cancellations
  • Recording customer information on CRM systems
  • Liaising with internal and external stakeholders in a professional manner 
  • Support the team through general administrative duties
  • Data entry and use of Excel

To be considered for this role you will have;

  • A minimum of 1-2 years administration experience 
  • Experience in phone based customer service
  • Australian Citizenship or Permanent Residency 
  • High-level data entry/ keyboard skills
  • Ideally some experience managing customer retention / complaints
  • Strong communication skills (verbal and written)
  • Self-directed and motivated with an innovative approach to conflict or issue resolution 
  • High attention to detail 

The working hours for this role are Monday to Friday, 9am - 5pm.

This is a fantastic Customer Service opportunity for the right candidate with a great working environment, located in Sydney CBD. 

If this sounds like you, please contact Declan by applying today!