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February

Service Designer

RAC WA - Perth, WA

Construction, Architecture & Interior Design
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

At RAC, as part of our member centric transformation we are redefining the way our interactions happen to ensure consistency across every way a member interacts with us is effective, cohesive and engaging to ensure it meets the needs of our diverse member base.


We are looking for a Service Designer to come onboard to develop these experiences in a full-time permanent capacity.


What will you be doing?

  • Planning and designing high-level concepts and guiding the member experience design activities for business as usual and strategic projects
  • Leveraging and conducting in-field member-based research, with the ability to provide insight and identify and define opportunities
  • Collaborating with multiple teams to define key aspects of a proposed user experience across a multi-channel digital ecosystem, and how it reconciles business and user needs
  • Facilitating behavioral in-context and empathy driven research and participatory design/user testing sessions; manage stakeholder involvement in research
  • Developing user journey maps derived from customer/member segments; ensuring that scenarios respond to key user needs and highlight business opportunities
  • Creating visually compelling representations of the solution's high-level interaction, navigation and organisation design (e.g. concept models)


What are we looking for?

  • You can build and maintain strong working relationships with key stakeholders working in an inclusive and collaborative way
  • Extensive experience in user experience design or related field in complex commercial environment that deliver enterprise scale systems with high availability that supporting business critical services
  • Able to work well independently with stakeholders, as a project lead or as an individual team members
  • Qual/Quant/Behaviourial research experience with a proven ability to scope research, lead fieldwork, conduct interviews, perform desktop research, lead synthesis and communicate findings to stakeholders
  • Experience recruiting and interviewing research participants within an organisation and its external customers/members
  • Experience within Design Thinking, Lean Start-up, Lean UX, Design Sprints and Agile


What can we offer you?

  • A rewarding career, with all the professional development to ensure your success and a work life balance
  • Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
  • A competitive base salary plus Super and a very active Social Club
  • In-house Health and Wellness programs and Platinum WorkSafe Certification


We are looking for someone enthusiastic who will thrive in a culture of continuous improvement. To be considered, please formally apply by completing an online application

Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.


About RAC

For more than 115 years, RAC has been giving back to WA. As a membership organisation, we’re able to reinvest our profits to serve more than one million members and the wider WA community.

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.


RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact jason.crooks@rac.com.au.

Perth, WA

Construction, Architecture & Interior Design




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