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Location: Fiona Stanley Hospital, Murdoch
Casual positions available
Flexible availability essential (24/7)

About you
You demonstrate excellent conflict resolution skills, including the ability to control difficult and aggressive situations in a non-threatening and friendly manner. You can modify verbal delivery depending on the audience and the setting. You’re a respectful and professional person who demonstrates values in everything you do.

About the role
Reporting to the SIMS Team Leader you will respond to all incoming requests in line with the SIMS service delivery requirements to achieve target response times. You will Ensure the safe and secure environment for employees, patients and visitors at Fiona Stanley Hospital.

To be successful in this position, you will have:
The Highest levels of Integrity and ethical behaviour
Certificate II in Security Operations and holder of a WA Drivers Licence - C Class.
First Aid Certificate including CPR
Holder of Working with Children card (or willing to obtain one)
Demonstrated extensive experience in a similar position preferably within a health environment
Competency in physical restraints techniques when responding to aggressive patients/visitors to Fiona Stanley Hospital
Demonstrated experience within a KPI environment
Experience with handheld Personal Digital Assistants (PDA’s) is desirable
Proven experience in conflict resolution including the ability to control difficult and aggressive situations
Excellent interpersonal skills with the ability to liaise and develop relationships with a range of stakeholders
A resilient nature to work in fast paced, high pressure and at times confronting environment.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role.

About Us
Within our Group Corporate teams, we collaborate and support the operational arms of Serco’s Asia Pacific division. We problem solve and innovate across a range of disciplines including Corporate Affairs, Finance, Information Technology, Legal, Sales and Bids.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

Join Us
If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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