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Customer Service / Warehouse Assistant

Private Company - Capalaba, QLD

Administration & Secretarial
Source: uWorkin

Source: uWorkin


Are you a detail oriented, person with a positive, can-do attitude?

  • Are you organized, highly motivated and tech savvy?
  • Are you committed to providing outstanding customer service?

If yes, then read on!

We help Australian and international publishers get their books into the hands of readers by supplying retail stores, online booksellers, libraries and educational suppliers all over Australia.

This is a great opportunity for someone wanting to develop their career in a customer service, warehouse and procurement role.

Your responsibilities will include:

  • Responding to customer queries via phone and email
  • Entering and amending orders
  • Updating and ensuring the accuracy of inventory and order management records (ERP software)
  • Processing stock returns and credits
  • Supplying printed and digital sales and marketing materials to bookstores and reps
  • Assisting with onboarding of new publishers
  • Liaising with international suppliers and freight forwarder/s to manage incoming freight shipments
  • Updating customers on backorders and expected stock dates
  • Monitoring and maintaining stock levels
  • Ordering stock from suppliers in Australia and overseas
  • Assisting warehouse staff with incoming/outgoing stock processing when needed
  • Using barcode scanning and inventory software
  • Other tasks as requested

To be successful you will:

  • Be a committed, self-motivated person
  • Have a friendly, professional manner via phone, email and in person
  • Be a skilled multi tasker who is able to work unsupervised
  • Be highly organised and have strong time management skills
  • Have excellent literacy and numeracy skills
  • Be competent in the use of technology
  • Be determined to see tasks through to completion with a high level of accuracy
  • Be an enthusiastic, positive and committed team member
  • Be fit and capable of manual labour, including safely lifting boxes of up to 25kg in weight

This is an exciting opportunity to join a growing business within the Australian publishing industry. If you can show us you are an organised and timely person who wants to make a positive contribution to our business you will be well in front of the rest.

Important: Applicants who complete the Indeed skills assessments will have a distinct advantage over those who don't (you will receive an email from Indeed inviting you to complete the two assessments after submitting your application for the role).

This is a full time position with the opportunity for long term employment and career/salary progression for the right person.

Applications for this position can only be made via this link: https://au.indeed.com/job/customer-service-warehouse-assistant-b6ed2e9c65042c3f