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Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

The Service Coordinator is responsible for the day to day front of house coordination of the Home Care Package Program. This includes liaising with consumers and suppliers, supporting care managers with implementing the service plan and managing new enquiries. The Coordinator has ongoing responsibility for essential administrative tasks.

What You Need

We anticipate you will have:

• Qualifications as an Allied Health Assistant or Cert IV in Aged Care or Community Services
• Commitment to and understanding of consumer centred approaches
• Demonstrated experience in a customer service role
• Experience and interest in working with vulnerable older persons with complex health and social needs
• Motivation to support our consumers to live independently in the community
• Current Victorian drivers licence
• Demonstrated high level computer skills, including proficiency in Microsoft Systems particularly Excel.
• Capacity to quickly learn new software systems such as E-tools, PRODA
• Sound problem solving skills with proven ability to work independently in a fast paced environment
• A team player with excellent verbal and clear written communication skills
• Attention to detail
• Ability to build relationships with consumers
• Ability to participate in quality improvement activities
• Knowledge of the current Commonwealth Aged Care system

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from all cultural backgrounds. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:
https://www.peninsulahealth.org.au/careers/working-preparing-employment/

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.
Selection Criteria Essential: Qualifications as an Allied Health Assistant or Cert IV in Aged Care or Community Services
Essential: Demonstrated high level computer skills, including proficiency in Microsoft Systems particularly Excel along with capacity to quickly learn new software systems such as E-tools, PRODA
Essential: Commitment to and understanding of consumer centred approaches and demonstrated experience in a customer service role
Essential: Experience and interest in working with vulnerable older persons with complex health and social needs to support to remain living independently in the community
Essential: Current Victorian Drivers License
Desirable: Relevant experience within Home Care Package Program and operational Guidelines, or Community Aged Care Service.