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End User Support

CareCone Australia - Brisbane Grove, NSW

Source: uWorkin

Source: uWorkin


Carecone is urgently scouting for an End-user Support Engineer required in Brisbane, QLD.


  • Engage with employees for any IT issues and provide them with a satisfactory resolution.
  • Customer Service, ownership of the issue and, the end-to-end resolution is the key.
  • Coordinate with other teams, where the issue is related to servers, infrastructure or administrative platforms.
  • Own the issue, and where required work with other teams, to provide resolution to the user.
  • Setup desktops, Laptops, Mobiles, and Mobile Devices.
  • Perform secure erase of devices for departing employees and make devices ready for redeployment.
  • A manual configuration where required – certificates and other configurations.
  • Work with SCCM and MDM engineers, to automate most of the setting, and reduce any opportunities for manual configurations.
  • Setup and configure F5 based VPN.
  • Identify hardware faults, and work with the hardware vendor to fix the issue.
  • Update asset management system, with details of the asset and employee, allocated the asset.
  • Work with IT security to configure and comply with IT security controls for devices. 

Interested mates can share their updated resume via vipul.chaudhary@carecone.com.au

or connect via +61 2 8003 5233