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Carecone is urgently scouting for an End-user Support Engineer required in Brisbane, QLD.

Responsibilities-

• Engage with employees for any IT issues and provide them with a satisfactory resolution.
• Customer Service, ownership of the issue and, the end-to-end resolution is the key.
• Coordinate with other teams, where the issue is related to servers, infrastructure or administrative platforms.
• Own the issue, and where required work with other teams, to provide resolution to the user.
• Setup desktops, Laptops, Mobiles, and Mobile Devices.
• Perform secure erase of devices for departing employees and make devices ready for redeployment.
• A manual configuration where required – certificates and other configurations.
• Work with SCCM and MDM engineers, to automate most of the setting, and reduce any opportunities for manual configurations.
• Setup and configure F5 based VPN.
• Identify hardware faults, and work with the hardware vendor to fix the issue.
• Update asset management system, with details of the asset and employee, allocated the asset.
• Work with IT security to configure and comply with IT security controls for devices. 

Interested mates can share their updated resume via vipul.chaudhary@carecone.com.au

or connect via +61 2 8003 5233