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February

Casual Online Customer Experience Assistant

Pandora Jewelry - Belrose, NSW

Retail
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

ABOUT THE ROLE:

The heart of Pandora is our culture. We live our values, hire the best candidates, foster a high-performing culture and empower our employees to help achieve our mission.

An opporutnity has arisen due to our upcoming Mothers Day promotion and we are expecting an increase in our online customer enquiries. PANDORA has the opportunity for talent to join our online customer experience team on an ongoing casual basis.

Your primary responsibility will be assisting online consumers from Australia and New Zealand to have an exceptional shopping and brand experience by responding to all enquiries promptly and resolving issues effectively.

You will engage with and assist online shoppers via live chat, phone and email with order enquiries, product knowledge, and styling/gifting choices. Some involvement within our social media community management will also be a requirement.

ABOUT YOU:

  • Social Media experience
  • Retail experience, especially in fashion or jewellery
  • Previous experience with Online Chat
  • Friendly and engaging verbal and written communication style with impeccable spelling, grammar and attention to detail
  • Solid track record in providing exceptional customer service, this could be in retail, call centres, hospitality or similar
  • Demonstrated knowledge of online shopping
  • Ability to problem solve and multi-task
  • Must have access to good internet connection from home. Weekday shifts will work at our Belrose office and weekends from home.

BENEFITS:

This casual role will allow you to balance a job you'll love with your study/freelance/family and other commitments.

If you are looking to join the Pandora Customer Service Team and think you would be a good fit we would love to hear from you.

We wish you the very best of luck!!