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Quality Assurance Analyst

Alinta Energy - Morwell, VIC

Banking & Finance
Source: uWorkin

Source: uWorkin


Rewarding salary and bonus
Grow your career with Alinta Energy in the Latrobe Valley
Join a progressive company and be based in our brand new office in the Morwell Innovation Centre

Alinta Energy is coming to the Latrobe Valley - We are investing in Australian jobs, to deliver better service and support to our customers across Australia. Our Customer Experience Hub will be opening in 2021 and will create over 230 new jobs in the Gippsland region, located in a brand-new facility. Working for Alinta Energy in the Latrobe Valley will give you the opportunity to grow your career whilst gaining exposure to industry- leading technology and applications to support and drive customer excellence.

We’re determined to make energy more affordable and we are committed to securing an energy mix that delivers on this challenge.

We are looking for experienced Quality Assurance Analysts to join our brand new Customer Experience Hub in Morwell. Our Quality Assurance Analysts monitor and assess the quality of our customer calls and correspondence across all our Customer Services teams. Alinta Energy works in a competitive market and our Quality Assurance Analysts will support our retail operations to ensure that we excel in the delivery of our customer service, providing a customer centric service at each interaction and support our most vulnerable customers

Responsibilities will include:
Monitor and assess the quality of calls and correspondence
Liaise with Team Leaders and provide constructive feedback on quality assessment for areas of improvement
Prepare reports on data and insights of the quality assessments for individual teams
Assist the Quality Manager with the development of the Quality Score Cards
Implement operational strategies to meet customer expectations, regulatory requirements, business priorities and business objectives
Maintain effective working relationships within the business to ensure positive customer outcomes

To be successful you will have:
Previous experience as a Quality Assurance Analyst, in a customer focused role
Experience assessing the quality of our customer calls and correspondence
Highly developed interpersonal skills, written and verbal communication
Previous experience applying Customer Service concepts and techniques
Ability to work in a team to achieve business outcomes
Adaptable, flexible and resilient mindset
Experience in Windows computer environment including Microsoft Office
Problem-solving and analytical mindset

If you are a down to earth, have a strong passion for delivering outstanding customer service, we want to hear from you! This is an exciting opportunity for customer focused Quality Assurance Officer to be part of shaping the future of how we support our customers at our new operations in the Gippsland region.

Let’s spread the positive energy together…

Working at Alinta Energy you will have access to a range of benefits, such as:

Flexible work options - Alinta Energy is currently trialling a flexible work option for most roles where you can work a combination of days from the office and from home
Staff Energy Offer (where products are available)
Employee Referral Bonus
Salary Packaging options
Full access to Headspace Application
Salary continuance insurance
Employee Assistance Program
Purchased leave
Community volunteer leave

Alinta Energy is a Circle Back Initiative employer - we commit to respond to every applicant.