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Employment Consultant

Madec - Port Pirie, SA

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin



MADEC, a not for profit organisation, is a provider of Employment Services, Education and Training, Labour Hire and
Harvest Labour services across multiple states. With over 40 years of history, MADEC aims to deliver service excellence in
the four pillars of its business operation.

Working in accordance with the guidelines set down by the Government, our business operation is focused on gaining
successful employment outcomes for our clients. This is achieved by working with our clients to ensure we understand
their barriers to employment, upskilling and providing training solutions, sourcing work opportunities via labour hire,
harvest or by partnering with business and industry stakeholders to secure sustainable work options for our clients.


To assess Job Seekers for suitability to employment and identify work pathways that lead to employment. Establish
appropriate job opportunities for Job Seekers by undertaking assessments and identifying job pathways for employment
in the local labour market. Additionally facilitate / conduct Work First open job search activities.

Direct Reports to this Role Total Number of Reports


Key Relationships


Employment Brokers
Central Monitoring Unit members
Trainer and Assessors
Business Development Consultant


Employment Service Providers (including Labour Hire, WFD, Indigenous services)
Support Services
Relevant Department agencies

Department: Employment Services

Job seeker servicing

Conduct face to face assessment interview with all new job seekers and complete a Job Readiness Assessment.

Through interview identify skills and work experience, barriers preventing job seeker finding work, training possibilities and
develop a Job Plan, incorporating agreed activities, job seeking requirements, and a schedule of appointments to be held
with the Employment Service provider.

Prepare resume for individual job seekers.

Conduct daily Work First Program with a group of job seekers to coach and mentor them in effective job search activities.
This includes assisting them in job application letters, job search via newspapers, internet etc., and tips for interview and
contact with potential employers.

Maintain up to date information in the database.

Co-ordinate referrals to internal and external service providers (ie: training, counselling)

Follow up with job seeker when non-compliance is identified (by the Central Monitoring Unit) and put in corrective actions
to resolve.

Conduct re-assessments as part of annual activity requirement or when there is a identified compliance requirement.

Identify job seeker change of circumstances and conduct re-assessment.

Build partnership with Employment Brokers and external providers to identify opportunities for placement of job seekers.


Comply with Department guidelines as they relate to a diverse range of cohorts

Maintain privacy and security of all records according to the Social Security and Privacy Acts

Maintain and update IT systems to support all activities undertaken.

Provide progress reports to Team Leader on KPIs and “pipeline” activities.

Correctly document information in accordance to the Departments guidelines, Key Performance Indicators and MADEC
Work Instructions.

Corporate responsibilities

Contribute to the achievement of the goals as outlined in the Strategic Plan and the overall objectives of the organisation.

Participate fully in staff appraisal and professional development review processes.

Comply with all Work, Health, Safety and Environmental system requirements which provide a safe and healthy work
environment, free from sexual harassment and discrimination.

Adhere to MADEC’s policies and procedure and “Code of Conduct” for employees.

Participate in the Continuous Improvement of the Integrated Management System by assisting with identifying, correcting,
monitoring and evaluating activities to improve internal and external customer service.

Participate in managing and complying with injury management practices with the aim of early return to work in all cases.

Qualifications and Experience:

Essential Desirable

Qualification Working with Children or DCSI check

National Police Check

Drivers Licence

Certificate IV in Employment Services

Experience: Demonstrated success in assisting people find
work that may have low motivation and skills

Ability to handle difficult situations and


Demonstrated strength in the use of Microsoft Office applications, particularly Word and Outlook.

Local labour market knowledge

Knowledge of local support services (eg: youth services, indigenous services)Mentoring / coaching

Understand market and industry players and requirements across Employment Region.

Ability to effectively work with diverse range of clients (youth, disability, indigenous, mature age)

Proactive approach and willingness to assist others

High level interpersonal and communication skills

Strong organisational and time management skills

Competencies All employees must:


Maintain focus and productivity in changing environments, responsibilities and people.

Remain positive in the face of change, take steps to recognise need for change and understand and
support changes as we strive for business excellence.

Accept responsibility for own actions and decisions and demonstrates commitment to accomplish
work in an ethical, efficient and cost-effective manner.


Communicate effectively and transparently.

Engage and inspire other through clear oral and written communication.

Customer focus

Ensure internal and external customers/clients are at the forefront of our minds in all that we do.

Act in the best interest of our customers/clients by working with them to understand their needs
and to build mutual respect that leads to mutually beneficial outcomes.


Be authentic.

Maintain personal credibility and uphold ethical standards.

Fosters respect for all individuals and points of view.

Interacts appropriately with all members of the workforce, clients and business and community
partners without regard to individual characteristics.

Team Work

Work cooperatively and effectively with others to achieve department and organisational goals.

Participate in building group identity characterised by trust, pride and commitment.

Build strong intra and inter department relationships and partnerships to ensure business success.



We do what we say we will do and are responsible for our actions.


We remain true to our core purpose. We are honest, trustworthy and transparent.


We act ethically and stand up for what is right, just and fair.


We believe in what we do and will not waver in our commitment to achieving expected outcomes.


Everyone matters, we are “all” community.


We are committed to continuous improvement in all we do.

Port Pirie, SA

Voluntary, Charity & Social Work


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