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32 hours

Do work that matters

As a Branch Concierge you’ll create a great customer experience from the time customers walk in the Branch to the time they leave. With an approachable manner you’ll welcome and build rapport with customers, while also ensuring their needs are being met by the most appropriate branch specialist. Join us and play an essential role ensuring we assist all customers in a timely manner leading to the best possible customer experience.

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. Supported by world class technology, we’re able to offer market-leading products that best suit their financial needs and goals.

What will help you succeed?

To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.
You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.

You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.

Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.