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Customer Service Officer

Robert Half - Melbourne, VIC

Source: uWorkin

Source: uWorkin


Excellent opportunity for a customer service professional to join a growing organisation.

The Company
This organisation is a non- bank asset finance company who services small and medium sized enterprises. They are a global leader in alternative investing, and has recruited a highly experienced management team, invested in the technology platform and built a national reach via its first class service offering to finance brokers to allow it to expand into its chosen equipment finance markets

The Role

Some of the responsibilities will be:
Respond to all customer telephone and email requests promptly and efficiently in accordance with service level agreements
Provide professional and courteous service in all contact with customers, introducers and suppliers
Identify customer needs in relation to requests for payout quotes, statements, updated contact or payment details and general loan information, clarify information and provide accurate responses or solutions
Provide product and service information to customers
Identify and resolve customer complaints using applicable framework
Update all aspects of customer contact within the loan and customer account management systems, maintaining accurate & detailed records
Identify and manage sensitive and challenging customer account issues diligently and effectively to ensure a positive outcome
Work with risk management to identify current and potential operational risks and develop suitable mitigation/prevention strategies in conjunction with peers

About You
To be successful in this position you will have the following:
2+ years' experience in a contact centre/customer service role within financial services
Prior experience within an equipment or motor finance business (advantageous)
Confident and eloquent written and verbal communication + active listening skills
Exceptional negotiation and stakeholder management (internal and external)
Ability to manage stressful situations and a range of customer demands appropriately
Demonstrated ability to identify issues, develop solutions and monitor outcomes
Results driven - the ability to deliver to deadlines and multitask in a fast-paced environment

Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0011711286RD