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Chsp Intake Coordinator

KinCare - Melbourne, VIC

Any Industry
Source: uWorkin

Source: uWorkin


Job no: 497497
Work type: Part-Time Fixed Term
Location: VIC - All, SA - All, VIC - Melbourne East
Categories: Case Manager

Do work that matters - make a difference in the lives of Elderly Australians
Join a growing company & industry
3 month part-time role working regular business hours

We are seeking an experienced customer service professional to join the KinCare team in this Intake Coordinator role for a 3 month part-time contract.

The Intake Coordinator is responsible for connecting with prospective customers over the phone to promote KinCare as the provider of choice for in-home aged care services and to on-board customers into our program.

The role also liaises and negotiates with internal teams to direct services appropriately, including collaborating with our Scheduling team so that Customers are set up with a seamless, timely service.

This opportunity is suited to someone who enjoys interacting with people over the phone and helping people in the community to be connected and supported, ensuring quality of life and wellbeing.

Doing work that makes a positive difference in your community
Gaining experience in Australia’s fastest growing industry
Joining a successful, growing company with lots of opportunity for progression
Constant engagement with customers and stakeholders across our business
Take advantage of free social club events, Pilates classes plus fruit and snacks daily

Skills and experience required:
Recent experience in a phone-based customer service role
Successful track record in promoting a service and meeting targets
Excellent communication, customer service, influencing and negotiation skills
Strong time management skills, process driven and able to work under pressure
Solid computing skills and experience using a CRM

Knowledge or experience of home aged care packages and services would be an advantage

To apply, please click the apply button and complete the application process. Our roles are subject to mandatory police checks.

Advertised: 19 Feb 2021 AUS Eastern Daylight Time
Applications close: 23 Mar 2021 AUS Eastern Daylight Time