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Administration Officer/receptionist

divinelivingsolutions.vpweb.com.au - Melbourne, VIC

Administration & Secretarial
Source: uWorkin

Source: uWorkin


Job Description

The Company:

Divine Living Solutions Limited creates a holistic approach to change and living processes in its provision of high quality programs and services of a professional nature that are enlightening and rewarding. We represent the misunderstood in the area of addiction and emotional disadvantage and the confronting of attitudes in society with stigma, narrow mindedness and ignorance.

Darryl Vine formed the company in 2004. Currently CEO and Director of Operations and Compliance he has the living experience as a recovered alcoholic with over 29 years of abstinence and quality in his life. His inspirational story has been mentioned in the chapters of various self-help groups and environment and is currently writing his life story as an inspiration for others to follow his pathway.

Divine Living Solutions Limited is about the hope experience and strength of people like Darryl in the community that fall through the gaps of welfare and society. Our company provides these disadvantaged people an opportunity for change and understanding to take place in their lives. A changing effect can instil major confidence in an individual that creates healthy self-esteem with their focus and desire centring on a new found hope. To enable the change to occur we need a high level professional who understands this disadvantaged problem in society and can assist the company to grow and reach its vision in the community for these people.

Position Summary

The Administration Officer/Receptionist is responsible for the front-line reception of the services as the company operates parallel to the vision and structure of the company values and constitution.

We require a highly motivated individual that has outstanding experience with Not-For-Profit companies and clearly aligns with the vision of the company.

To facilitate the smooth functioning of the administration and reception part of the services and organisation in collaboration with the CEO. Enhancing the growth of the company. This role is a permanent full time paid position but has the capacity to develop into a management position over time based on performance, knowledge and experience.

Reports to: CEO

Direct Reports: CEO

Compliance: In liaison with the CEO, ensure compliance with funding body requirements, and all other relevant legal requirements, for example as required by the legislation around Incorporated Associations, Register of Cultural Organisations, etc.

Finance: In liaison with the CEO, to provide regular database reports as directed by the CEO, develop, monitor all correspondence and documentation in line with duties of position that aligns with company vision and direction , follow the company values and constitution, prepare and arrange booking of clients, collection of fees from clients, phone management system. Identify and assess any risk or safety factors in the reception environment and manage client complaints that align to the policy and procedure of the company for continuous improvement

Networks and Relationships: Represent Divine Living Solutions Limited within the reception and administration, corporate and/or community networks. Forge and maintain high-level relationships with stakeholders, government, business, the philanthropic sector, including potential sponsors and patrons.

Strategic Planning

To maintain a professional approach whilst representing Divine Living Solutions Limited and adhere to the core values and vision of the company.


A regular database is monitored with all service programs and kept updated with a discussion conducted with the CEO for any changes or additional information added to the services/programs.

Essential Selection Criteria:

High level administration skills and experience in reception work relevant to non-profit companies, covering the areas of responsibility listed above and experience in creating and maintaining databases and reception ethical behavior preferably in the health and community sector

To have the ability to work in collaboration within teams and autonomous including the ability to follow direction from the CEO.

Interest in, and understanding of, issues faced by people with a disability, social disadvantage, plus general societal issues including substance use and change

Knowledge of, and networks in, health, community, disability, local government and corporate and community sectors

Experience in and passion for, health and change, addiction, behavior management and personal development

Tertiary Qualifications in Administration, Reception with Non-Profit Organisations and Community/Corporate environments

Any person who has a lived experience and can meet the above selection criteria, are encouraged to apply.

Please provide a one page answer to the key selection criteria as well as attaching your resume.

All other duties as directed by the CEO

Application Deadline: 29/02/2021

Expected Start Date: 19/4/2021

Job Types: Full-time, Permanent role

Salary: $52,680 per year

COVID-19 considerations:

Application Deadline: 15/03/2021

Expected Start Date: 19/04/2021

Job Types: Full-time, Permanent

Salary: $52,680.00 per year


  • Employee discount


  • 8 hour shift
  • Day shift

Supplementary Pay:

  • Christmas bonus
  • Performance bonus


  • administrative: 5 years (Required)
  • customer service: 5 years (Required)
  • Receptionist: 5 years (Required)


  • Diploma (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Administrative Duties:

  • Scheduling
  • Running errands
  • Sorting and sending mail
  • Answering and routing phone calls
  • Managing social media
  • Greeting visitors

Financial Duties:

  • Processing expense reports
  • Processing payments
  • Billing

Work Remotely:

  • Temporarily due to COVID-19