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Aps3 Business Support Officer

face2face Recruitment - Dandenong, VIC

Administration & Secretarial
Source: uWorkin

Source: uWorkin


Dandenong, VIC location
14 month assignment
face2face Recruitment reference #518964

face2face Recruitment reference #518964
Dandenong, VIC location
$36.27 per hour ex super
Full-time hours
14 month assignment

Our Federal Government client is seeking to engage an APS3 Business Support Officer to provide management of enquires and reception duties.

Position Purpose

The Front of House will provide the first point of contact for Participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment/scheduling processes. This role requires an enthusiasm for frontline customer service tasks.

You will:
Be part of a team responsible for the smooth and efficient operation of the Department sites
Be responsible for a broad range of office administration and support duties including executive assistant support to all staff where appropriate
Have an eye for detail and an ability to thrive in a constantly changing environment


Provide front counter/reception support for the local office including participant enquiries and guidance in the self-help kiosks
Management of email and appointments/calendar system for local office and multiple staff
Undertake research and investigation options available in the local area and prepare associated reports and correspondence
Coordinate appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant
Coordinate and organise executive meetings and community forums where necessary
Provide information about mainstream/disability services as part of general enquiries to the office
Undertake a range of data entry responsibilities
Receive and record complaints and other feedback in the Agency data base
Record information provided by participants in the Agency database in relation to changes or issues with their plan and ensure these are assigned for follow-up


It is highly desirable that applicants have an understanding of or lived experience in the field of disability
Entry Level checks will be required for all successful candidates and dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation


A jurisdictional Working with Children and Vulnerable People (WCVP) check for employment purposes

If this sounds like the role for you, and you would like to know more, click apply now!

Applications close 9am 01/03/2021, unless maximum reached prior to this time.

Bec Beecham
02 6199 5750