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22

February

Customer & Trading Service Officer ($60k-$65k - Melbourne)

Staffing Group - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Due to substantial growth over the last 12 months, this exciting online trading platform has an opportunity for a talented Customer & Trading Service Officer!

If you have a passion for financial markets, great customer service skills and enjoy identifying new business opportunities then apply today for this fantastic Customer & Trading Service Officer role. You will be rewarded with a generous base salary of $60k-$65k as well as an opportunity to work in a varied and rewarding role.

Job Responsibilities:

  • Liaise directly with clients across telephone, email, web chat and social media channels to help process applications and provide solutions to enquiries
  • Promote efficiency and identify business opportunities to improve the customers' experience
  • Go above and beyond to ensure customers' needs and expectations are not just met, but surpassed
  • Provide high quality and the best-in-class service to our clients
  • Liaise with internal stakeholders to ensure customer queries are resolved efficiently and effectively

Skills & Experience Requirements:

  • Eager to learn and participate in financial markets, including foreign exchange, global share indices, commodities and cyrtocurrencies
  • Strong focus on providing the best customer service, with excellent communication and interpersonal skills
  • Reliable with a strong sense of integrity
  • Committed to a long-term career within the company, who will support your growth and professional developments as you progress
  • Practical problem-solving skills with the ability to think outside the box
  • Bilingual (desirable)
  • Proficient in Microsoft Office
  • RG146 compliance favourable, if not this training can be provided
  • Excellent time management skills, including the ability to multi-task, prioritise and delegate
  • Full working rights required

If meet the above criteria and are looking for the next step in your career then don't miss out on this opportunity. Apply today!

Job Types: Full-time, Permanent

Salary: $60,000.00 - $65,000.00 per year

Schedule:

  • 8 hour shift

Experience:

  • inbound call centre: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Melbourne, VIC

Customer Service & Call Centre




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