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February

Customer Service Executive (Cse)

Quantium Solutions Australia Pty Ltd - Minto, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Company description

Quantium Solutions Australia is looking for a customer service executive to join their team for a permanent full-time role. We welcome people who want exciting careers in high-performing teams with a passion for customer service. Being part of the SingPost and Alibaba families, our global reach is backed by a well-established infrastructure, scalable end-to-end logistics solutions and proven eCommerce capabilities.

Job description

Qualifications & experience

  • A minimum of 2-3 years of customer service experience; Preferably in a logistics industry
  • - Experience using Microsoft Dynamics. - Willingness to learn new procedures and processes. - Ability to be part of a small team; to self - motivate and regulate.
  • - Articulate & attention to details. - Handling high volume of phone call / Email inquiries. - Proactive, well organized, and able to multitasking.
  • Excellent written and oral communication and presentation skills
  • Excellent computer and Microsoft Office skills, including Word, Excel, and PowerPoint.
  • - Excellent interpersonal skills - Strong data entry skills. - Ability to present ideas and goals effectively.

Key roles & responsibilities:

  • Respond to inbound calls promptly and professionally.
  • Book customer and warehouse pick-ups as requested by clients with the nominated approved carrier using their portal.
  • Answer all general inquiries (email, website, and phone) pertaining to fulfillment, transit times, POD’s, late deliveries, failed collections, tracking, and customer rates.
  • Attend to QSAU visitors when they arrive in a professional manner.
  • Respond to queries from clients promptly regarding the warehouse, domestic and international deliveries.
  • Liaise and assist staff members from Quantium, Singapore Post, and other subsidiaries.
  • Assist and coordinate customer communication.
  • Use Microsoft Dynamics and or other customer relationship management tools efficiently and effectively to ensure data integrity.
  • Prepare reports when required.
  • Support and adhere to all company policies and procedures; all OH&S guidelines and report all issues for appropriate action.

Benefits

  • Are you looking for a new environment for 2021?
  • Want to work for a company that has options in logistics, customs and e-commerce?
  • Want to expand your skill set in a happy and supportive environment? Then we want to hear from you!

Application Deadline: 28/02/2021

Expected Start Date: 01/03/2021

Job Types: Full-time, Permanent

Salary: $22.00 – $23.00 per hour

Benefits:

  • Employee discount
  • Travel reimbursement

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
There are currently no areas/any public transport of increased testing listed. But still, we will require all staff & visitors to do QR check-in and Check-out and Temperature log at every entry to the site for safe business record purpose. Stay Safe.

Experience:

  • Customer Service : 2 years (Required)
  • Logistics/Transport: 1 year (Required)
  • Inbound/outbound call centre: 1 year (Required)

Education:

  • Certificate I - IV (Preferred)

Licence:

  • Driving (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Work Remotely:

  • No