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Business Services Coordinator, Student Services And Wellbein...

Queensland University of Technology - Brisbane City, QLD

Education, Childcare & Training
Source: uWorkin

Source: uWorkin


The Business Services Coordinator plays a
key role in supporting Student Services with
ensuring exceptional client service, as well as
efficient information, operational and
administrative services.

This position reports to the Director, Student
Services for supervision, workload
management and for Performance Planning
and Review (PPR).

Key responsibilities include:

  • Contribute to operational planning and
ensure that business functions are
effectively supported through the
innovative use of digital technologies and
the design, implementation and
continuous improvement of systems and
  • Coordinate records and information
management practices, making
recommendations on digital solutions and
ensuring compliance with relevant
legislation and policies.
  • Contribute to reporting, both internal and
external, and data collection activities to
support decision making including
supporting the Director, Student Services
with drafting and presenting reports on
service demand, satisfaction and
feedback across all channels (phone, e-
mail, live chat, face-to-face).
  • Provide supervision and leadership to a
small team.
  • Coordinate student and staff
communications and ensure Student
Services content is accurate on
communication channels including
SharePoint, Digital Workplace and
external QUT sites.
  • Contribute to the development and
continuous improvement of sustainable,
tiered business services.
  • Compliance with health, safety and
environment policies, procedures, hazard
reporting and safe work practices.

To ensure job flexibility the successful
appointee may be required to:

  • perform any other duties as nominated by
the University consistent with the relevant
classification descriptors detailed in the
Enterprise Agreement. Staff undertaking
any new duties will receive training;
  • participate in job rotation or multiskilling in
consultation with their supervisor;
  • work across campuses

Type of appointment

This appointment will be offered on an

ongoing, full-time basis.


Gardens Point Campus.

Selection Criteria
1. Education, training and/or experience

equivalent to completion of a degree with
subsequent relevant work experience.

2. Demonstrated experience in the review
and implementation of business systems
and processes to deliver effective
professional services to clients.

3. Highly developed written and oral
communication and interpersonal skills,
including the ability to work
collaboratively with others and effectively
liaise and negotiate with a diverse range
of clients and stakeholders.

4. Proven digital literacy using a range of
applications and databases.

5. Demonstrated high level organisational
skills with the ability to manage multiple
tasks with competing deadlines.

6. Ability to supervise a small team
providing frontline enquiry management
services through a variety of channels.

Remuneration and Benefits

The classification for this position is Higher
Education Worker Level 6 (HEW6) which has
an annual remuneration range of $93 370 to
$101 099 pa. Which is inclusive of an annual
salary range of $78 747 to $85 266 pa, 17%
superannuation and 17.5% recreation leave

In July 2020 QUT staff voted in favour of a
variation to its Enterprise Agreements. The
variations were approved by the Fair Work
Commission in August 2020.

The variation impacts leave loading (for new
staff no loading will be paid or accrued during
the period the variation is in effect), salary
increases (the salary increase which was due
to occur in the first full pay period of December
2020 has been deferred until the first full pay
period of December 2021) and superannuation
(superannuation will be paid to staff as though
the salary increase which would have been
paid in December 2020 has taken effect and,
subject to the rules of the superannuation fund,
a defined benefit member will continue to make

contributions in alignment with the
contributions made by the University). A link to
the variation is here.

Beyond personal and professional fulfilment, a
career at QUT brings a broad range of tangible
benefits. With competitive remuneration
including superannuation, the University offers
real and generous benefits.

QUT is a high quality and flexible organisation
that is proud of its excellent employment
conditions which include but are not limited to:

  • Reduced working year scheme
  • Parental leave provisions
  • Study support encompassing leave and
financial assistance
  • Comprehensive professional
  • Salary Packaging

Further benefits can be found at the Working
at QUT page.

Information for applicants

This position is open to applicants who have
ongoing full-time work rights in Australia.
Aboriginal Australians and Torres Strait
Islander people are encouraged to apply.

For further information about the position,
please contact Shereen Metry, Director,
Student Services on (07) 3138 2019 or
Shereen.metry@qut.edu.au; or for further
information about working at QUT contact
Human Resources on (07) 3138 4104.

Candidates who are interested in the position
are encouraged to apply even though they
may feel they are not strong on individual
selection criteria.

In assessing merit, the panel will take into
consideration “performance or achievement
relative to opportunity”. We recognise that
many staff today have a range of personal
circumstances, and career histories that
challenge traditional ideas of a staff
member. This may mean, for example,
prioritising the quality of achievement rather
than the quantity, as considerations of part-
time employment, career interruptions and
significant periods of leave are taken into
account when assessing performance or

How to Apply

For further information and to apply, please
visit www.qut.edu.au/jobs for reference
number 21092

When applying for this position we encourage

you to provide a current CV/Resume and a

written response (maximum of half page per

criteria) outlining how you meet the selection

criteria providing specific examples and

outcomes of your achievements.

Applications close 31 January 2021

Brisbane City, QLD

Education, Childcare & Training


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