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Adecco are proud to be partnering with the Australian Federal Government on a full time/casual recruitment project. We are currently seeking expressions of interest for experienced customer service professionals to join our growing team.

Client Details

Adecco are proud to be partnering with the Australian Federal Government on a full time/casual recruitment project.

Description

Your role as a Customer Service Officer will be based in a call centre environment whereby you will be tasked with assisting customers with general phone-based queries and may include assessing eligibility and processing claims. You will ensure that evidence is accurate, and records are updated accordingly.

Profile

You must be an Australian citizen and willing to submit documents in order to complete an entry level security check, consisting of a National Police clearance, Citizenship Status check and Identify check

Due to the sensitive and sometimes complex nature of queries, individuals will need to demonstrate a strong level of empathy, resilience, problem-solving and possess the ability to work within a highly process driven environment.

Your Experience:

• Excellent customer service and administration skills
• Proven capability to resolve customer issues
• Strong written and verbal communication skills
• Proficiency utilising multiple computer systems
• Previous experience in a government department would be advantageous, yet not essential

Job Offer

You will be expected to work full-time hours, Monday to Friday and will be rewarded with an hourly rate of $30.49 plus super.

Adecco and the Australian Government are equal opportunity employers as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people are encouraged to apply.