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673040 - Indigenous Liaison & Client Support Work - Townsvil...

Anglicare Southern Queensland - Darwin, NT

Voluntary, Charity & Social Work
Source: uWorkin

Source: uWorkin


  • Access to extensive salary packaging benefits
  • Build rapport and relationships across several networks and programs
  • Call on your life experience and skills to help others improve their own lives

Join the Team!

Anglicare‘s Community Aged & Disability team in Townsville are passionate, values-driven professionals working together to affect real outcomes in our community. Part of this service includes our Managing Public Intoxication Program (MPIP).The MPIP program involves coordinating the case management of indigenous and non-indigenous people who are intoxicated in public places and who are displaced, itinerant or at risk of homelessness within the Townsville area.

Our next Indigenous Liaison will also be responsible for the delivery of culturally appropriate services including providing accessible and equitable clinical and community-based care specific to meeting the individual client needs. We are looking for someone who identifies as Aboriginal and/or Torres Strait Islander descent and are accepted within the community.

Anglicare SQ considers that being Aboriginal or Torres Strait Islander is a genuine occupational requirement for this position under Section 25 of the Anti-Discrimination Act 1991 (Qld).

We are currently looking for an enthusiastic and professional Client Support Worker/Indigenous Liaison to join our assertive outreach team on a part time basis of 4 days per week. This is a part-time role working 32 hours per week with the potential for additional hours for covering leave.

Benefits and Culture

Located on the edge of the CBD only two minutes from the Strand, our Townsville team operate in the spirit of “rolling up your sleeves and pitching in”. They are genuinely supportive, respectful and caring towards each other and a few benefits of being part of this include:
  • Support from a manager who is committed to fairness and equity, is approachable and available, and enjoys being hands-on and operational
  • Developing genuine and authentic relationships with clients, and being directly involved with their care
  • Buddy-shifts to allow for familiarisation of the service, process and how we operate
  • Mobile technology to enable you to work remotely – our office also has free parking nearby!
  • Diversity and variety – every day is different – to keep your job interesting and engaging
  • A balance of work and other life commitments with flexible, part time hours

We also offer full PBI Salary Packaging to increase your take home pay, along with professional development and training and an Employee Benefits Program.

Skills, Qualifications and Experiences
With dedication and commitment to helping others within your community, you will offer the following knowledge and skills:
  • Highly developed knowledge, skills and experience in Aboriginal and Torres Strait Islander health issues and outcomes
  • Demonstrated ability to work effectively with Aboriginal and Torres Strait Islander people within a community-based context with a clear understanding of culture and protocols especially relating to matters of physical and mental health, general emotional and social wellbeing, accommodation, vocation and financial challenges, addiction/intoxication and/or rehabilitation
  • Proven ability to respond to concerns of clients, carers and family members in an appropriate manner
  • Written and verbal communication skills; negotiation, advocacy and mediation
  • Administration ability including documentation, case notes and preparation of complex reports.
  • Ability to build rapport with network partners to represent and promote the service to the wider community; work in a team environment
  • Demonstrated ability, either through formal qualifications or life experience, in the area of client support (desired)
Our successful candidate will hold the following certifications:
  • National Police Certificate
  • First Aid Certificate
  • A Certificate IV or Diploma in a relevant field would be advantageous

Additionally you will be of Aboriginal and/or Torres Strait Islander descent, identify and are accepted within the community.

Anglicare SQ considers that being Aboriginal or Torres Strait Islander is a genuine occupational requirement for this position under Section 25 of the Anti-Discrimination Act 1991 (Qld).

What happens now?
Send us your current resume and a Cover Letter explaining your interest in being a Client Support Worker with Anglicare SQ. Once we receive your application, you will be sent a link to complete a short, 15-minute on-line assessment and shortlisting will take place soon after. We welcome applications from candidates who identify as Aboriginal and/or Torres Strait Islander.

For further information please contact
Ann Jones on 0448 619 421

Applications close Wednesday 05 March 2021
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection.