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February

Settlements Support Officer - Home Ownership Services

St.George - St George, NSW

Banking & Finance
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

How will I help?

We have a fantastic opportunity for a Settlements Support Officer - Home Ownership Services. You will be a key Member of the Home Ownership Services Team within Group Operations, Property & Commercial Services (GOPCS) and your role will be paramount to helping contribute the delivery of Westpac’s vision.

You will manage and respond to all calls and emails received within agreed service levels. This will include general questions, queries as well as complaints and investigations. The team manage various means of customer communications, including phone, email, online and in branch enquiries.

As a Settlements Support Officer - Home Ownership Services, you will be responsible for providing internal and external customers with the highest standard of professional customer service through continual focus on attention to detail, service levels and personal and professional development.

This is a fixed term opportunity and is based in Kogarah.

What’s in it for me?

You’ll be working with the division as a whole to drive the strategic plan and have the opportunity to influence real change in delivering our Vision, Goals and Service Promise.

You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts!

Westpac Group has been around for over 200 years and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business – building an organisation where the best talent thrives.

What do I need?

You will bring with you your previous banking experience and have a thorough understanding of the bank lifecycle and work-flow. Your role will be to provide exceptional customer service to our customers at all points, within service level timeframes and at the highest standard.

As well as this you will:

  • Have exceptional communication experience, both written and oral
  • Strong knowledge of WBG Consumer products, processes and policies
  • Knowledge of consumer credit policy
  • Have proven experience in delivering high standards of customer service within agreed service levels within a high volume, productivity-driven environment
  • Be resilient, remain calm and be able to handle customer complaints with empathy and understanding

What’s it like to work there?

You’ll join one big, supportive team to reach our purpose of Helping Australians Succeed.

Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible work spaces and unexpected careers.

As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

How do I Apply?

Start here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.


Brand : St.George
Job : Support and Operations
Primary Location : AU-NSW-Sydney Kogarah
Employee Status : Fixed Term / Secondment / Relief
Schedule : Full-time
Recruiter : Rebecca Lewis
Posting Date : 22/02/2021, 10:53:43 PM
Closing Date : 09/03/2021, 6:59:00 AM