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Centre Service Officer

Australian Red Cross Lifeblood - Chermside, QLD

Health, Medical & Pharmaceutical
Source: uWorkin

Source: uWorkin


  • Be in the business of saving lives whilst showcasing exceptional service
  • Permanent, part time opportunities - varied shifts across 7 days a week
  • Chermside Donor Centre, QLD
About Lifeblood:

At Lifeblood, we’re here for all Australians. And although our life-giving role started over 90 years ago with blood, today we support more people in more ways than ever before.

We also help to facilitate the donation of tissue, organs, breast milk, and other life-giving biological products. Plus, we deliver world-class research and provide expertise in diagnostic, transplantation and other clinical services. Everyone at Lifeblood is united through the power of humanity to build a healthier nation.

About the role:

As the face of our Chermside donor centre, you will provide a warm welcome to all visitors making them feel supported and comfortable throughout the entire donation experience. You’ll provide guidance to our amazing donors on the completion of their documentation and ensure they are booked in for their next appointment. You’ll also provide daily support to all members of the team and play a vital part in the overall functioning of the centre.

We have two permanent part time opportunities with a roster that changes each week. One opportunity is 48 hours per fortnight, the other is 36 hours per fortnight. Click here to view operational hours.


  • Greet our generous donors and support them through their donation experience
  • Provide clear instructions to donors and ensure documentation is completed and entered accurately, within the required timeframe, into the National Blood Management System (NBMS)
  • Ensure the refreshment and recovery area is clean and inviting for our donors
  • Maintain and replenishing stock within the donor centre

Skills & capabilities:

  • Ability to anticipate the needs of donors and deliver an outstanding experience
  • Capable of switching your attention between many different tasks at once
  • Have the gift of being able to engage immediately, build rapport and put people at ease
  • Ability to adapt behaviour to suit different situations
  • Careful with a strong attention to detail


  • Salary packaging programs which allow you to make the most of your salary
  • Rewards program offering discounts on movies, groceries, food & beverage, department stores and travel & leisure
  • Discounted health insurance, veterinary care and car hire
  • Internal programs focused on your wellbeing and safety

Next steps:

We’re a fast-paced business, so we aim to progress suitable candidates through the hiring process as soon as we receive applications. This may mean the role is filled prior to the advertising close date.

We strive for an inclusive environment where people from diverse backgrounds and perspectives are respected, connected, and able to contribute to the best of their ability, with equal access to opportunities and resources.

As part of our recruitment process, you’ll be required to complete and clear a national criminal history check, medical assessment, employment history check, and a validation of Australian working rights.

For further details on this position please contact Meg Andrews on MeAndrews@redcrossblood.org.au

COVID-19 update:

Lifeblood’s top priority is the safety of our donors, staff, volunteers and, of course, blood recipients. Blood and plasma donation remains absolutely vital, and as healthcare settings, our blood donor centres remain open and our teams are ready to welcome donors who are healthy and well.
Our donor centres are safe places and we’ve always adhered to strict sanitation protocols. In light of the current coronavirus pandemic, we’ve implemented further measures to help protect our donors and our teams too. For further information on this, please visit our website for updates.

Chermside, QLD

Health, Medical & Pharmaceutical


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