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Customer Service Job located in Box hill liaising with internal, external stakeholders and Customers

Your new company
This well-known company and their recent success and high-quality service has lead their business to expand. They offer a world class working environment and due market growth a permanent Customer Service representative opportunity has become available in their Operations and Support Team.


Your new role
The aim of your role will be to deliver a high level of customer service to external and internal customers, to ensure processing-related activities are carried out in an accurate and timely manner & to contribute to a positive team culture and enjoyable working environment. On a day to day basis.

• Process incoming customer sales orders via fax, phone and email whilst providing high level customer service
• Ensure any customer complaints and disputes are managed promptly and professionally.
• Continually increase product knowledge and understanding of the wider product range
• Develop strong relationships with customers (internal and external), as well as with key suppliers.
• Liaise and communicate as appropriate with the sales, marketing, finance, and operations teams to ensure business functions are strongly interconnected with customer services.
• Undertakes administration activities including collating orders, invoicing, transmitting files, and communicating information in an accurate and timely manner.
• Maintain a smooth, accurate and timely flow of sales orders and related documentation

What you'll need to succeed

• High interpersonal and communication skills
• Customer Service Experience
• Phone based experience
• Experience in customer service as well as, basis administration and data entry
• Knowledge of and empathy with the Agricultural sector
• Computer literacy - high proficiency in the use of Microsoft Excel, and other Microsoft Office applications (Word, PowerPoint, Outlook) and JDE

What you'll get in return

• Work for a well-known, successful and international company
• Receive a competitive salary
• Career progression available

What you need to do now
If you are interested in this role, please contact Kelly Daines via Kelly.Daines@hays.com.au

SA Licence number : LHS 297508