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Manager, Household Operations

Department of the Chief Minister and Cabinet - Darwin, NT

Hospitality, Travel & Tourism
Source: uWorkin

Source: uWorkin


Job description

Agency Department of the Chief Minister and Work unit Government House


Job title Manager, Household Operations Designation Administrative Officer 6

Job type Full Time Duration Fixed to 31/10/2024

Salary $92,620 - $103,538 Location Darwin

Position number 14350 RTF 207438 Closing 09/03/2021

Contact Craig Kitchen on 08 8999 7103 or craig.kitchen@nt.gov.au

About the agency www.govhouse.nt.gov.au and https://cmc.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=207438

Information for applicants

Applications must be limited to a one-page summary sheet and detailed resume.

The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from all

diversity groups to apply for vacancies. For more information about applying for this position and the merit process, go to the

OCPE website.

Under the agency’s Special Measures Recruitment Plan eligible Aboriginal and Torres Strait Islander (Aboriginal) applicants will be

granted priority consideration for this vacancy. For more information on Special Measures, go to the OCPE website.

Primary objective

Manage domestic and hospitality services at Government House, ensuring all operational and administrative requirements are met,

including staff and catering requirements, and protocols and procedures are followed.

Context statement

Government House staff support the Administrator of the Northern Territory to perform statutory, ceremonial and community

duties. The Manager, Household Operations supervises a small domestic team ensuring high standards of service and presentation

are maintained in a dynamic environment.

Key duties and responsibilities

1. Ensure the standards of service, presentation and state of readiness of Government House is maintained appropriate with the

standards required of a Vice Regal residence.

2. Lead, guide and provide training to the Household team and manage staff rosters and duties of that team.

3. Ensure effective verbal and written communication with relevant staff, suppliers and contractors.

4. Undertake administrative arrangements to support the Household, including creating and maintaining databases of furniture

and fittings and inventory of household consumables.

5. Responsible for administering household and hospitality purchases in line with procurement guidelines and preparing cost

estimates and recording and monitoring of the hospitality budget.

6. In accordance with Work Health and Occupational Health and Safety procedures ensure the work place is maintained in a safe

and hygienic condition.

7. Continually update and develop internal household procedures and instructions to ensure best practice domestic and

hospitality services are maintained to the high level expected of a Vice Regal residence, including the care of antiquities.

Selection criteria


1. Demonstrated experience in domestic service and hospitality management with the ability to manage pressures associated

with a high-level service environment and lead and motivate employees.

2. Excellent interpersonal and communication skills to liaise with colleagues, the Administrator, VIPs, the public and private

sectors, and an understanding of the complexities of people of diverse cultural backgrounds.

3. Strong knowledge of protocol and hospitality procedures for the conduct of formal functions.

4. Demonstrated administrative experience with proven experience in word processing, spreadsheet, and database and

records management software.

5. Ability to frequently work outside normal hours of employment, respond to short notice work requirements and react

promptly and positively to changing requirements.

6. Strong personal qualities of resilience, integrity, discretion, confidentiality, a high standard of personal presentation and

grooming with a high degree of attention to detail.

7. Knowledge of the human resource, administrative and financial management frameworks in the Northern Territory Public

Sector or similar environment.


1. Diploma of Hospitality Management or 5 years’ relevant experience in a similar environment.

Further information

The successful applicant must have no significant criminal history record confirmed by a criminal history check.