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February

Call Centre Operators

Hays - Ballarat Central, VIC

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Ballarat GovHub | Ongoing positions | Career Development & Progression


Your new company
This State Government organisation located in Ballarat is seeking customer service focused individuals to work in their busy call centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce, ahead of their big move to the Ballarat GovHub in 2021.

Your new role
You will be pivotal in creating positive experiences for our customers across Victoria. Every engagement you have with customers will have a direct impact on hundred's of Victorian's. You will embrace challenges, change and are passionate about making a positive impact in a dynamic environment.

  • Outstanding customer service
  • Answering queries, managing complaints, resolving any issues
  • Familiarity in working to KPI's regularly and achieving these
  • Providing quality service on every encounter
  • Processing payments over the phone
  • Experience working in call centre environment is highly regarded, but not essential

What you'll need to succeed
You will possess a genuine desire to help people and have previous customer service experience. You must have excellent attention to detail as there is a large component of administration in this role, competency in IT is imperative as you will be moving between programs and screens.
  • Ability to work in a fast paced environment
  • Administration, data entry, customer service experience
  • Excellent written and verbal communication
  • Flexibility to work on a rotating roster
  • Display resilience, integrity and reliability

What you'll get in return
Should you be successful, you will get:
  • 2 weeks of initial thorough training
  • Long term stable training
  • On-going mentoring and support
  • Competitive hourly rate
  • Work hour flexibility
  • Close to public transport & onsite parking

There is a requirement for successful applicants to be able to work 20-38 hours over 5 days between the hours of 8am - 6pm, with the occasional Saturday shift between 8.30am -12.30pm.

What you need to do now
At Hays, we take our privacy seriously. If you're interested in this role click "apply now" to forward an up-to-date copy of your CV, via our secure portal. Resumes emailed directly may not be stored or considered. If this role isn't quite right for you, but you are looking for a new position in Government organisations in Ballarat please contact Lucy Brennan at Hays Ballarat on lucy.brennan@hays.com.au

*Please note: only shortlisted applicants will be contacted, and there is a requirement for those shortlisted to complete some simple skills testing.

LHS 297508 #2468612

Ballarat Central, VIC

Customer Service & Call Centre




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