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Strong customer service candidates needed for a high volume, multichannel call centre. Be part of this NFP provider of independent living services through at-home care, retirement living and residential aged care. Aged care or Community Services background highly regarded

Client Details

• Permanent AND part time positions available
• 7 Day rotating roster
• Kelvin Grove location
• Prior Community Services or Aged Care industry experience/studies essential

Description

• Provide our clients with a professional service in a clear, accurate, and timely manner over the phone and online
• Provide expert advice to address complex client queries
• Be responsible for the end to end customer interaction to maximise customer satisfaction ensuring the customer receives timely solutions
• Respond to complaints, resolve customer issues and find solutions to customer problems in a timely manner
• Work with a sense of urgency and a commitment to quality
• Ensure all client transactions and information is entered and stored appropriately and accurately on relevant systems
• Be the first point of contact for customer enquiries, actively listening and be solution focused
• Prioritise client needs in a courteous and respectful manner
• Build positive relationships with clients ensuring a quality experience
• Capture information and interpret customer needs by offering solutions or information across all streams of business (At Home Support, Retirement Living and Residential Aged Care)
• Work in a high volume fast paced multifunctional and multichannel environment
• Embrace, acknowledge and act upon constructive feedback
• Participate and represent business requirements on projects and campaigns as needed
• Work collaborative in a team environment

Profile

This role handles medium to high volume inbound calls, so you would ideally have a combination of the following skills, behaviours and experience:

• Strong customer service skills and the ability to work through problems and provide solutions
• Demonstrated experience in delivering customer service over the phone
• Demonstrated experience in the community services industry, e.g. disability services, aged care, nursing etc.
• Certificate 4, equivalent or above in a community related qualification
• Availability to be rostered on a rotating 7 day roster, shift will be rostered between 6am - 10pm
• Recent experience using a Customer Relationship Management (CRM) application
• Good typing skills and ability to multitask
• Attention to detail and data entry accuracy
• Self-motivated and up for the challenge of a high volume dynamic environment
• Empathetic and patient approach with a genuine customer focus and willingness to help others
• Ability to work in a constantly changing & pressured environment

Job Offer

What is on offer for the successful candidate;

• Initial 12 Month contracts with potential to become permanent - Full time and part time options
• Access to comprehensive salary packaging benefits, including Private Health Insurance discounts Professional development and career opportunities
• Fun and inclusive team environment
• Career progression opportunities
• Opportunity to give back by contributing to the care and wellbeing of our clients

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Kerry on 07 3018 6325.