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23

February

Itil Service Manager - Configuration, Capacity & Availability

AC3 - Sydney, NSW

IT
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION

Leading IT Services Provider. Genuine flexibility in the workplace. Develop the practice from scratch.

About AC3

We love technology and we get a big kick out of helping companies use technology wisely to create a competitive edge and to be ready for the unexpected, whatever that may be. We understand the challenges that today's businesses face and we enjoy finding innovative and cost-effective technology solutions.

We believe that the true benefit of information technology is utilising it to unlock innovation that enables greater operational efficiency and better business effectiveness. Ultimately, this is why we get out of bed every morning.

Having fun and a great workplace is at the core of our culture and believe that happy people make high performers. Our essential behaviours are Nimble, Smart and Straight-forward and encourage all our people to live these values in their everyday work lives.

We like to think of ourselves as hardworking quiet achievers, however that’s changing and we are growing at a rapid rate and our brand is becoming one to watch!

Along with competitive remuneration, we offer training, company benefits, and an exceptional culture of high performers and collaborative teams!


The Opportunity

The ITIL Service Manager (Configuration, Capacity & Availability) is a greenfield role for AC3, and will be responsible for ensuring that new and existing services and infrastructure are centrally tracked, can deliver the levels of availability agreed with our customers in service level agreements, and that there is sufficient capacity to meet current and future demand.
Responsibilities include being a process owner and will therefore be accountable for maintaining information about configuration items that are required to deliver IT services.
The role is part of our Service Management team, and will provide guidance and oversight on the implementation and execution of effective availability, capacity and configuration management. The role will be working particularly closely with our internal teams to help analyse, plan, measure and improve all aspects of the capacity & availability of IT systems and services.

Some of your key responsibilities will be:

  • Define, monitor and own the execution of the Configuration Management and CI Lifecycle Management processes
  • Establish and communicate the process mission, goals, and objectives to all stakeholders
  • Define a clear process of identification and reconciliation of CI’s and responsible for maintaining the overall integrity of the CMDB
  • Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting
  • Develop the CMDB data model, in close collaboration with the technical SME’s, and maintain ownership of the overall CMDB lifecycle and scope
  • Responsible for Configuration Control to ensure only authorised and identifiable CIs are in the infrastructure
  • Define CMDB quality, currency, and completeness metrics (aka health metrics) and work with internal teams to perform health checks and regular audits against the defined health metrics
  • Specify clear attributes, relationships, and criteria's that a CI must have to measure the percentage of orphan CIs in the CMDB
  • Ensure the integration and support of the Configuration Management process to the other ITIL processes such as Incident, Problem, Request, and Change management. •Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required
  • Monitoring, measuring, and reporting on the effectiveness of the process to senior management
  • Aspirational – Expand the role over time to improve our Asset Management Process for hardware and software assets


What's in it for you?

  • Work for a genuine leader in the IT Services arena with excellent reputation, currently ranking in the top 20 Great Place to work in Australia
  • Opportunity to add real value from day 1
  • Opportunity to build a team whilst concurrently developing your people management skills through training and in-house mentors
  • Flourish as a thought leader and collaborate with key innovators in the Industry
  • Capitalise on 1000+ current active Customers, both in Government and Corporate sectors
  • Work with a high performing team
  • Genuine flexibility in the workplace
  • Convenient Sydney CBD location

If you are interested in this position and believe that your experience is closely aligned with the requirements listed, then please forward your application via the APPLY Button.

Due to the large number of CVs we receive we cannot always respond to every applicant. If you do not hear from us within two weeks of applying then you can assume that on this occasion your experience was unfortunately not an exact match for the position, but please do not hesitate to apply again in the future!
All positions at AC3 must undergo a criminal background check.