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Customer Service Officer

Optimal Recruitment Pty Ltd - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

Source: uWorkin


  • Fun & Dynamic team
  • Attractive salary and bonus on offer
  • Based in Brookvale - Modern offices

We have a fantastic opportunity for a enthusiastic Customer Service Officer to join a fun and dynamic team in Brookvale, our client is a wholesalers and distributor and hold the largest range of teaching resources and education supplies available in Australia for primary schools, high schools, secondary schools, childcare/daycare centres, preschools and After School Care. 

Their range includes robotics, digital technologies, art & craft, mathematics, literacy resources, developmental products, school consumables, STEAM, classroom stationery, science equipment, STEM, sporting gear, school furniture, books, play and educational toys.

Their modern office is a short walk from from Warringah Mall and there is parking available on site, Full training is provided. The company offers opportunities for Career Growth and development with their fun and dynamic team.

Your new role:

  • Managing inbound customer enquiries
  • Accurate processing of orders
  • Actioning and following through on any enquiries received
  • Gather information; advise customers of prices, goods delivery and process times
  • Liaising with the logistics team with regard stock and delivery times
  • Liaising with sales reps and account managers
  • Processing cash and Eftpos sales
  • Organising credits, returns and replacements
  • Administration and email correspondence
  • Providing quality service with every interaction

    Hours: Monday to Friday - 10am to 6pm, 9am to 5pm during training/covid

To be successful you will Posses:

  • Minimum 1 - 3 years admin/reception/customer service experience 
  • A true passion for customer service
  • Enthusiastic with a 'can do' attitude
  • Organised and a desire to learn new skills
  • A fun, energetic approach to work
  • Previous experience in Salesforce is an advantage

What's in it for you?

  • Attractive salary and bonus
  • Close to the Mall - parking onsite
  • Join a supportive, dynamic customer service team
  • In-depth one on one training provided
  • Opportunities for long term career growth and development

If you are looking to further build upon your already strong Customer Service and problem-solving skills join a very rewarding industry where you will be supported in a team environment with opportunity for long term growth.

Please send your cv to [email protected] or for a confidential chat please call 02 8416 4181.