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• Contribute to our client’s success by executing outbound calls and responding to requests from external customers relating to Accounts Receivable related inquiries
• Ensure proper execution policies and practices related to collections activities, and write-off
• Support accurate, reliable, and timely billing of customers as well as timely collection of payments, processing write-offs and recoveries
• Support monitoring bad debt expense trends that are assertive and preserve good will with the customer
• Utilize workflow and ERP tools to document customer requests and issue resolutions to ensure proper handling and follow up of all inbound calls
• Process inbound calls to determine appropriate action required to satisfy the needs of the customer, including external customers and internal business partners
• Refer unresolved issues to the appropriate area, (Dispute Resolution, Account Owners, etc.)
• Work closely with the Finance team and ensure the delivery of a best-in-class dunning experience for our existing clients
• Provide world class customer service

• Fluency in English and Japanese (Keigo) is mandatory, both spoken and written
• If you do not have PR, Working Holiday maker has to have at least 3 months working rights to cover probation period
• A university degree in the field of International Business, Economics or a related subject preferred but not mandatory
• Experience in working with customers especially in Sales department, Customer Service, Call Center, and/or Accounts Receivable experience ideally in the IT (IT basic knowledge) environment with SaaS knowledge highly regarded.
• Highly effective interpersonal and communication skills
• Excellent PC and Word, Excel, PowerPoint skills,
• General understanding of financial processes, in the area of reporting and accounting (Billing & Accounts receivables Aging Schedules, Allowance for Doubtful Accounts, Bad Debt Expense, Write-off, Recovery processes)is advantage but not mandatory
• Flexibility to work changing work hours to cover Japan time zones(11am-7pm or 10am-6pm)

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Recruitment Manager – Staff Solutions Australia
Contact Sydney Office: 02 9978 1750
Register with us: www.ssaust.com/jp/submit-cv
Email: career@ssaust.com.au