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13

March

Japanese-speaking Debt Collector Admin- Visa Support Available

SSAUST - Adelaide, SA

Any Industry
Source: uWorkin

Source: uWorkin

JOB DESCRIPTION


Location:All Adelaide > Adelaide


Worktype:Full Time
Salary: to
Profession / Role:Administration > Customer Service/Call Centre

Employer:

Description:

This is ideal position for Japanese speaker who is looking for visa support in Australia. Our client truly live and celebrate cultural diversity: their staff come from various countries and celebrate social gathering and events together. This is rare opportunities for Japanese speaker to work in this multinational company.
 
About your role:
  • Contribute to our client’s success by executing outbound calls and responding to requests from external customers relating to Accounts Receivable related inquiries
  • Ensure proper execution policies and practices related to collections activities, and write-off
  • Support accurate, reliable, and timely billing of customers as well as timely collection of payments, processing write-offs and recoveries
  • Support monitoring bad debt expense trends that are assertive and preserve good will with the customer
  • Utilize workflow and ERP tools to document customer requests and issue resolutions to ensure proper handling and follow up of all inbound calls
  • Process inbound calls to determine appropriate action required to satisfy the needs of the customer, including external customers and internal business partners
  • Refer unresolved issues to the appropriate area, (Dispute Resolution, Account Owners, etc.)
  • Work closely with the Finance team and ensure the delivery of a best-in-class dunning experience for our existing clients
  • Provide world class customer service
What we are looking for:
  • Fluency in English and Japanese (Keigo) is mandatory, both spoken and written
  • If you do not have PR, Working Holiday maker has to have at least 3 months working rights to cover probation period
  • A university degree in the field of International Business, Economics or a related subject preferred but not mandatory
  • Experience in working with customers especially in Sales department, Customer Service, Call Center, and/or Accounts Receivable experience ideally in the IT (IT basic knowledge) environment with SaaS knowledge highly regarded.
  • Highly effective interpersonal and communication skills
  • Excellent PC and Word, Excel, PowerPoint skills,
  • General understanding of financial processes, in the area of reporting and accounting (Billing & Accounts receivables Aging Schedules, Allowance for Doubtful Accounts, Bad Debt Expense, Write-off, Recovery processes)is advantage but not mandatory
  • Flexibility to work changing work hours to cover Japan time zones(11am-7pm or 10am-6pm)

Please send you CV with your visa validity and contact 02 9978 1750 for the confidential conversation.

***************************************************
Recruitment Manager – Staff Solutions Australia
Contact Sydney Office: 02 9978 1750
Register with us: www.ssaust.com/jp/submit-cv
Email: career@ssaust.com.au

Contact:
Date Posted:12/03/2021 1:34:00 PM